The majority of positions at Social Security involve working directly with the public and positions are located throughout the country. If you have great people skills you will find this career path both rewarding and challenging. Our Public Contact representatives receive extensive training and mentoring in Social Security programs and state laws. As a Public Contact representative, your daily tasks may include:
- speaking with beneficiaries about their rights under Social Security laws
- gathering facts and evidence to establish eligibility for benefits
- making critical decisions to determine benefit amounts to individuals, and,
- using state-of-the-art technology to access and update claims information
For more details on Social Security’s many Public Contact opportunities, expand the sections below.
Direct Public Contact positions rely heavily on good written and oral communication and people skills. Additional skills in independent analysis and problem solving using policies, procedure, laws and regulations make you a great fit for these positions. Our Public Contact representatives receive extensive training and mentoring in the areas of Social Security programs and state laws.
Claims Representatives interview applicants for benefits, determine a claimant’s initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination. You will obtain, clarify, and verify data used to analyze claims and make benefit decisions.
Service Representatives provide assistance to the public by answering a wide variety of questions, conducting interviews, investigating situations, and resolving issues. They can make determinations that affect a claimant’s ongoing eligibility for Social Security benefits and analyze claimant benefit payment histories.
Teleservice Representatives assist the public when they call our 800 number to obtain information, schedule appointments, or for help resolving issues with benefits. Like Service Representatives, Teleservice Representatives provide assistance to the public by answering a wide variety of questions, conducting interviews, investigating situations, and resolving problems.
Experience in Public Contact positions can open many doors to future technical, analytical, and supervisory positions within our agency. Many of our executives and managers began their careers as Public Contact representatives.