In order for you to install and run AccuWage/AccuW2C, you must have administrative rights on the computer in which you are installing the software and saving wage report files. To check to see if you have the proper rights, follow these steps:

  1. Locate the drive where the software and wage report files are saved.
  2. Right click the file and select "Properties".
  3. Select the Security tab, then click on the "Advanced" button.
  4. If you are an administrator, your user name will be listed as having "Full Control".

In order for you to install and run AccuWage/AccuW2C, you must also meet a minimum system configuration. Please review below to make sure you meet the minimum standards.

  1. IBM compatible;
  2. Pentium-class chip equivalent or higher;
  3. Minimum of 256 MB of RAM
  4. Java Runtime Environment (JRE) 1.6.0 or higher;
  5. Windows Vista and Windows 7 environment; and
  6. The processing of large files requires approximately 27 MB of hard disk space per 50,000 records.

Some errors you might receive and/or problems you may encounter:

Some users have reported downloading and installation issues with AccuWage/AccuW2C while using the new version of Internet Explorer (IE11) as their browser. Many users are able to download the software while using Google Chrome or Firefox as their browser.

After changing your browser, if you still are unable to download or install the software, please fill out the Systems Configuration Checklist found on the AccuWage Software Webpage under Quick Links and send it to the AccuWage Help Mailbox.

A new Informational alert will display if the Submitter EIN (RA or RCA Record) and Employer/Agent EIN (RE or RCE Record) fields are matching. This is an informational only alert. If you intended for the fields to match and there are no other errors in the file to correct, please leave AccuWage/AccuW2C and go to the BSO Webpage to upload your file. You will not receive the pop-up to go directly to the BSO Webpage from AccuWage/AccuW2C TY13 if you received the informational alert.

Windows Vista is high in security. To prevent administrative problems and to be able to run the AccuWage software you may need to disable the “User Account Control” (UAC):

  • Open “My Computer/Computer” on the desktop.
  • Select “Control Panel”.
  • Select “User Accounts” or “User Accounts and Family Safety”.
  • Select “Turn User Account Control on or off”.
  • Uncheck the “Use User Account Control (UAC) to help protect your computer” box and select “OK”.
  • Restart your computer.

Note: You can also right select the “AccuWage Icon” on your desktop. In the context menu displayed select “Run as Administrator”.

If you are running anti-spam software, be sure to configure it so that SSA e-mail is not identified as spam:

  1. On the Microsoft Outlook page, select "Tools", then "Options".
  2. Under the Preferences tab for E-Mail, select "Junk E-Mail".
  3. Under Junk E-Mail Options, select "Safe Senders".
  4. On the Safe Senders screen, select "Add".
  5. In the Add address or domain box, enter the e-mail address for Social Security;, and select "OK".

Some AccuWage users may encounter problems opening wage reports stored in network folders. This is a known Java issue with Windows Vista (SP2) networks that use the Microsoft Distributed File System. More detailed information is contained in the links below:

JFilechooser silent failure with DFS on Windows Server and Vista SP2 -

If you cannot access the wage report folder using the file selection dialog box, use one of the following methods to select your wage report:

  • Create a shortcut to the wage report folder on your desktop.
  • Open the AccuWage software and select "Start testing".
  • Use the drop down box in the "Look In" box to select "Desktop".
  • Select the shortcut to access your wage report folder; or
  • Locate the wage report file on your computer.
  • Right select and then copy the folder address in the address box.
  • Open the AccuWage software and select "Start testing".
  • Paste the folder address into the "filename" box (To paste use "Ctrl+V").
  • Select "Open" and then double click the wage report file.

Some versions of Oracle Java Runtime Environment (JRE) 1.7 are experiencing an issue making it not compatible with AccuWage and AccuW2C. The links to the Help Guide and the uninstall page from the Programs Menu may not work in certain cases. Below are some options for uninstalling the software or accessing the Help Guide:

  • Help Guide

    • Select the Word version of the Help Guide on the right side of the page.
    • In the AccuWage/AccuW2C software, go to ‘Help’ menu and under ‘Contents’, you will find the Help Guide.

  • Uninstall AccuWage or AccuW2C

    • Select the link on the right side of the page for the software you would like to uninstall.
    • Select the “Start” menu on the left hand corner of your computer screen. Select Control Panel –› Programs –› Programs and Features, and select the software from the menu. Right click on the software and uninstall from your computer.

More Information

For more information about the EFW2 and EFW2C formats, or for answers to other questions about wage reporting, please contact an Employer Services Liaison Officer or visit How to Reach Us.