USING BUSINESS SERVICES ONLINE HELP

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Visit the Employer W-2 Filing Instructions & Information page for a wealth of information of interest to filers.

Use the E-mail a Wage Reporting Expert link or the Need help with this page link on the screens throughout the EWR suite of BSO to view the handbook or other applicable online resources.

The EWR Home page also displays links to the Online Tutorials and Training materials. All links will open a new browser window in addition to the one you are already using. You may need to manipulate your display to see both browser windows.

W-2/W-2C PDF PRINTING PROBLEMS

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If you encounter problems viewing or printing your Forms W-2/W-2c PDF file save the file to your desktop and open it directly.

1. Right click on the PDF link.
   
   
2. Select "Save Target As".
   
   
3. Select the location to which you wish to save the file, and save it.
   
   
4. Select the file from the saved location on your computer's hard drive and open it or open Adobe Acrobat and select the file from its saved location to open it.

TELEPHONE AND E-MAIL SUPPORT

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To speak with a Social Security representative, call one of the following numbers.

• For help with annual wage reporting or registration for annual wage reporting, call Employer Reporting Assistance at:
  
  1-800-772-6270 (toll free) or 1-410-965-4241
  Monday - Friday
  7:00 a.m. to 7:00 p.m. Eastern Time
  
  
• For technical help with using Business Services Online, call Business Services Online Technical Assistance at:
  
  1-888-772-2970 (toll free)
  Monday - Friday
  8:30 a.m. to 4:00 p.m. Eastern Time
  Fax: 1-410-597-0237

For help via e-mail:

• Employer Reporting Assistance can be contacted via e-mail at ssa.comments@ssa.gov.
  
  
• Business Services Online Technical Assistance can be contact via e-mail at bso.support@ssa.gov.
  
  
• Please be as specific as possible about your question or problem, including details about the Web page you were using, any error messages received, and all other relevant information. Include your phone number so that Social Security can contact you if necessary.
  
  
• Caution:Social Security recommends that you not include private information, such as your Social Security Number, in Internet e-mail messages.
  
  
• E-mail spam filters should be set to accept e-mails from the @ssa.gov domain. Otherwise, important notices and responses to inquiries may be unintentionally blocked.

CONTACT THE INTERNAL REVENUE SERVICE

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If you need help with the content of your wage report, or if you have questions regarding self-employment income or tax reporting:

• Visit the Internal Revenue Service Web site at www.irs.gov, or
  
  
• Call 1-800-829-4933.
  
  
• For TDD/TTY, call 1-800-829-4059.