SSA Special Reports
SSA periodically release special reports on issues of interest to the public. Following are selected reports from past years.
SSA Releases Report on Gathering and Using Customer Information to Improve Service to the Public
This report describes how we have improved the way we collect feedback using our new Market Measurement Program, what we currently do to translate feedback into service enhancements, and what's left to do to help us improve as a customer-focused organization.
Commissioner Apfel Announces Initiatives to Improve National 800 Number Service
SSA Commissioner Apfel announced a number of short-term initiatives to improve the 800 number telephone service to the public. A new report detailing the national 800 number performance to date and strategies to improve service was released today.