Telephone Wage Reporting

Background

Over the course of their eligibility, SSI recipients provide wage statements to us to ensure they are still receiving the correct payment amounts. As mentioned in the major causes section of the SSI background page, incorrect or out-of-date reports have led to many improper payments. In an effort to make this process easier for both the recipient and the agency, we created the SSI Automated Telephone Wage Reporting (SSITWR) System.

In the past, recipients needed to mail, fax, or hand-deliver their monthly wage reports to one of our field offices. Through the SSITWR program, those recipients can now call a dedicated agency telephone number to report their monthly wages via a voice-recognition system. Once we have the report, the information automatically updates our SSI claims system.

Telephone Wage Reporting ? Number of Users.  This chart explains that our goal for fiscal year 2010 was to have 20,000 users of the system, and we exceeded that with 25,847.  Also, it shows that our goal for fiscal year 2011 was 28,000 users, and we exceeded that with 28,624 users. Our goal for fiscal year 2012 was 31,486 users, and we exceeded that with 37,160 users as of August 2012.

For FY 2011, we established a goal to achieve a targeted number of monthly reporters1 participating in the SSITWR: 28,000 by the end of FY 2011. As reflected in the chart above, we exceeded our goal. In FY 2012, our goal was to increase the monthly use of SSITWR by an additional 10 percent above the usage in September 2011.There were over 36,000 successful SSITWR reports in September 2012, which surpassed our FY 2012 goal of 31,486 monthly reports.

Our front-line employees will continue to recruit new monthly reporters and promote the use of this tool for wage reporting. For FY 2013, our goal was to increase the monthly use of SSITWR by an additional 5 percent above the usage in September 2012. There were over 44,000 successful SSITWR reports in September 2013, which surpassed our FY 2013 goal of 38,510 monthly reports.

We are seeking new ways to promote SSITWR.  Beginning in December 2012, SSI recipients (or their parent, spouse, or representative payee) can use their Android or iPhone to report their monthly wage amounts.  This application is an extension of the SSITWR automated system that ensures the wage amounts post timely to the individual’s record. We rolled out the smartphone application nationally in August 2013, and received over 5,100 successful wage reports through the smartphone application in September 2013.

1Approximately, 600,000 SSI recipients have wages.