SSA ORGANIZATIONAL MANUAL

Chapter S1

THE OFFICE OF THE DEPUTY COMMISSIONER, BUDGET, FINANCE, QUALITY, AND MANAGEMENT


  1. Mission

    The Office of the Deputy Commissioner for Budget, Finance, Quality, and Management (ODCBFQM) directs the administration of comprehensive SSA management programs including budget, acquisition and grants, facilities and supply management, security and emergency preparedness, media management, and quality performance management. The Office directs the development of agency policies and procedures as well as the management of the agency financial management systems.
  2. Organization
    1. The Deputy Commissioner, Budget, Finance, Quality, and Management (S1).
    2. The Assistant Deputy Commissioner, Budget, Finance, Quality, and Management (S1).
    3. The Immediate Office of the Deputy Commissioner, Budget, Finance, Quality, and Management (S1J)
      1. The Records Management and Audit Liaison Staff (S1J-3).
      2. The Human Resources and Program Management Staff (S1J-4).
      3. The Budget Coordination and Management Staff (S1J-5).
    4. The Office of Financial Policy and Operations (S1N).
    5. The Office of Budget (S1P).
    6. The Office of Acquisition and Grants (S1Q).
    7. The Office of Facilities and Supply Management (S1R).
    8. The Office of Security and Emergency Preparedness (S1U)
    9. The Office of Media Management (S1V)
    10. The Office of Quality Review (S1W)
    11. The Office of Quality Improvement (S1X)
  3. Functions
    1. The Deputy Commissioner for Budget, Finance, Quality, and Management (S1) is directly responsible to the Commissioner for carrying out the ODCBFM mission and providing general supervision to the major components of ODCBFM. The Deputy Commissioner also is the SSA Chief Financial Officer (SSACFO) and is directly responsible to the Commissioner for carrying out the SSACFO mission.
    2. The Assistant Deputy Commissioner, Budget, Finance, Quality, and Management (S1) assists the Deputy Commissioner in carrying out his/her responsibilities and performs other duties as the Deputy Commissioner may assign.
    3. The Immediate Office of the Deputy Commissioner, Budget, Finance, Quality, and Management (S1J) provides the Deputy Commissioner with staff assistance on the full range of his/her responsibilities. It reviews and analyzes existing and proposed formal delegations of program and administrative decision-making authorities within SSA. It includes:
      1. The Records Management and Audit Liaison Staff (S1J-3) facilitate the management, control, storage, and disposition of all records through a nationwide network of SSA Record Management Coordinators. The staff also serves as the liaison with the National Archives and Records Administration and General Services Administration on records issues. In addition, the Records Management and Audit Liaison Staff plans and directs SSA's participation in the audit programs conducted by the U.S. Government Accountability Office (GAO), the Office of the Inspector General (OIG), and other external organizations. The staff develops agency positions on issues presented in the audits, reviews and evaluates audit reports, and monitors and evaluates the implementation of GAO and OIG audit reports and internal survey recommendations.
      2. The Human Resources and Program Management Staff (S1J-4) provides analytical support for a wide range of agency-wide and office-wide administrative program activities related to program administration, operations, and policy.
      3. The Budget Coordination and Management Staff (S1J-5) is responsible for the formulation, presentation and execution of OBFM's ITS and administrative budgets and they are the focal point for IT Planning.
    4. The Office of Financial Policy and Operations (S1N) has operational responsibility for SSA's accounting and payment operations and establishes requirements for all SSA financial systems and processes to ensure agency compliance with accounting principles and standards as prescribed by the Comptroller General and Chief Financial Officer of the United States. The Office also ensures agency compliance with fiscal policies and procedures prescribed by the Secretary of the Treasury, and management integrity and control standards prescribed by the Office of Management and Budget under the Federal Managers' Financial Integrity.
    5. The Office of Budget (S1P) provides overall management of the planning, development and execution of the SSA budget. The Office develops policies and guidelines for the exercise of SSA-wide budget responsibility, and evaluates and appraises the manner in which the agency carries out this responsibility. The Office also directs the agency's policies and procedure, as well as the management of the agency’s competitive sourcing program.
    6. The Office of Acquisition and Grants (S1Q) is responsible for the SSA-wide acquisition and grants programs in support of the agency’s mission and strategic goals. OAG directs the business management aspects of these activities, and develops and implements applicable policies, procedures, and directives.
    7. The Office of Facilities and Supply Management (S1R) directs the national SSA real property program including short- and long-range facilities planning. The Office manages the design, construction, and leasing of central office and large field facilities, maintenance, repair, and construction projects, and policy development related to these operations and facilities. The Office also acquires, utilizes, and manages space at SSA headquarters and develops a comprehensive space inventory and utilization system. The Office develops, implements, and evaluates SSA's environmental protection and occupational health and safety programs. The Office ensures that these programs are responsive to the needs of the agency and serves as a focal point for inquiries and guidance concerning these programs. The Office also directs SSA’s personal property and supply management programs, and manages the operation of SSA warehousing facilities including receipt, storage, and issuance of forms, publications, supplies, and equipment for SSA wide-use. In addition, the Office directs activities related to employee transportation including headquarters passenger and freight transportation services, equipment repair and carpentry, and mover services.
    8. The Office of Security and Emergency Preparedness (S1U) directs SSA’s nation-wide physical and protective security program. Functions include formulating, administering, and providing physical security policies and procedures, designing and maintaining the agency’s national Personal Identity Verification process and databases, and issuing and controlling secure credentials for SSA personnel and property agency-wide. The Office also develops and issues security policy, procedures, and guidance for the Occupant Emergency Operations and Continuity of Operations Planning programs for SSA facilities nationwide. The Office is responsible for ensuring the safety of agency employees during emergencies.
    9. The Office of Media Management (S1V) directs SSA’s comprehensive national printing, publications, distribution and mail management programs and develops pertinent agency policies, standards, and procedures for SSA’s forms and publications management, printing, and distribution programs. The Office administers and maintains the SSA Library, History Room, and historical research program.
    10. The Office of Quality Review (S1W) reviews, evaluates, and reports on the integrity and quality of the administration of Social Security programs in headquarters and in the field. The Office conducts broad-based reviews, studies, and analyses of agency operations with emphasis on compliance with laws, regulations, and policies. The Office also establishes quality review policy for the BFQM field reviewers, analyzes and reports on results, and recommends changes in programs, policies, or legislation aimed at quality and productivity improvement and program simplification. The Office assesses the medical determinations made by the State and Federal disability determination components and decisions by the Office of Disability Adjudication and Review, including decisions by Senior Attorney Advisors and Administrative Law Judges. The Office evaluates the quality of the agency’s operations with emphasis on the prevention of program and systems abuse, the elimination of waste, and the increase of efficiency. The Office also performs customer surveys that measure the public’s perceptions of the agency’s service delivery and provides insights for agency planning. The Office leads the development and maintenance of the quality assurance systems that support nationwide studies and reviews.
    11. The Office of Quality Improvement (S1X) promotes the sharing of information across organizational boundaries that allows managers to make informed decisions and improves processes to reduce errors and improper payments. The Office provides a variety of services to agency management, including business process models, data analytics, geospatial visualizations, risk analyses, automated solutions, continuous improvement solutions, and statistical predictive models. The Office also identifies and addresses emerging quality issues based on data trends and root cause analysis and works with operating components to implement and facilitate quality improvements. The Office develops software and techniques that identify and correct errors, and provides automated assistance to technicians and managers. The Office also develops models that allow managers to assess the effect of business process or policy changes, and changes in staffing plans, provides sophisticated analysis on the probability of meeting agency goals and targets, and provides horizontal agency-wide data analytics based on authoritative data sources and geospatial visualizations. The Office supports the agency’s data quality activities and manages updates, and designs quality selection models across operating components.

 

SSA ORGANIZATIONAL MANUAL

Subchapter S1N

OFFICE OF FINANCIAL POLICY AND OPERATIONS

  1. Mission  

    The Office of Financial Policy and Operations (OFPO) has operational responsibility for SSA's accounting and payment operations and establishes requirements for all SSA financial systems and processes to ensure agency compliance with accounting principles and standards prescribed by the Comptroller General and Chief Financial Officer of the United States. The Office also ensures the agency complies with fiscal policies and procedures prescribed by the Secretary of the Treasury, and management integrity and control standards prescribed by the Office of Management and Budget under the Federal Managers' Financial Integrity Act and the Federal Financial Management Improvement Act. OFPO also is responsible for program policy and procedures and implementation of initiatives concerning payment delivery and recovery of overpayments from SSA beneficiaries.  
  2. Organization 
    1. The Associate Commissioner for Financial Policy and Operations (S1N).
    2. The Deputy Associate Commissioner for Financial Policy and Operations (S1N).
    3. The Immediate Office of the Associate Commissioner for Financial Policy and Operations (S1N)
    4. The Office of Financial Policy and Integrity (S1NA)
      1. The Division of Financial Policy and Reporting (S1NA1)
      2. The Division of Financial Integrity (S1NA4)
    5. The Office of Finance (S1NC)
      1. The Division of Central Accounting and Reporting (S1NC1)
      2.  The Division of Reimbursable and Administrative Collections (S1NC4)
    6. The Office of Financial/Administrative Systems (S1NK)
    7. The Office of Payment and Recovery Policy (S1NJ)
    8. The Office of Benefit Accounting and Systems Analysis (S1NL)
      1. The Division of Benefit Certification and Systems Analysis (S1NL1)
      2. The Division of Benefit Accounting and Systems Requirements (S1NL2)
    9. The Office of Travel and Administrative Payment Services (S1NM)
      1. The Division of Administrative Payment Services (S1NM1)
      2. The Division of Travel Services (S1NM2)
    10. The Office of Cost Analysis and Systems Support (S1NN)
      1. The Division of Cost Analysis (S1NN1)
      2. The Division of Systems Support and Earnings Analysis (S1NN2)
  3. Functions
    1. The Associate Commissioner for Financial Policy and Operations (S1N) is directly responsible to the Deputy Commissioner, Budget, Finance, Quality, and Management for carrying out OFPO's mission and provides general supervision to the major components of OFPO.
    2. The Deputy Associate Commissioner for Financial Policy and Operations (S1N) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner for Financial Policy and Operations (S1N) provides the Associate Commissioner and the Deputy Associate Commissioner with staff assistance on the full range of their responsibilities.
    4. The Office of Financial Policy and Integrity (S1NA) develops agency-wide financial accounting policies and financial integrity/internal control programs and guidance. It provides agency-wide conference planning policy and support.  It directs the preparation and publication of SSA's annual Performance and Accountability Report, which includes audited financial statements, and coordinates the annual audit engagement with all SSA components. It develops and executes agency policies, procedures, and programs for financial integrity/internal control including compliance with the Federal Managers' Financial Integrity Act, the Federal Financial Management Improvement Act and Office of Management and Budget guidance.
      1. The Division of Financial Policy and Reporting (S1NA1) directs the development of agency-wide financial accounting policies and procedures in compliance with accounting principles and standards prescribed by the Federal Accounting Standards Advisory Board, the Comptroller General and Chief Financial Officer of the United States and fiscal policies prescribed by the Secretary of the Treasury. It manages the preparation of SSA's annual Performance and Accountability Report, which includes audited financial statements and related financial performance reports.
      2.  The Division of Financial Integrity (S1NA4) develops and executes the agency's financial integrity/internal control procedures and programs to comply with the Federal Managers' Financial Integrity Act, the Federal Financial Management Improvement Act and Office of Management and Budget guidance. It oversees the agency's executive assurance process including monitoring the status of corrective action plans. It serves as the agency liaison with auditors for the annual financial statement audit and coordinates the process with all SSA components. 
    5. The Office of Finance (S1NC) directs SSA's central accounting and financial reporting activities and provides financial, fund control, and cash management services that include administrative debt collection. It plans and directs the development of operating policies and procedures related to financial operations and evaluates these activities to ensure they are responsive to the needs of the agency.
      1. The Division of Central Accounting and Reporting (S1NC1) directs SSA's central accounting and reporting operations and develops related agency operating procedures. It monitors and reports on the status of agency spending and maintains control over agency assets, liabilities and appropriations; manages the agency's cash position and flow including coordination with trust fund investment activities and with fund balances at the Department of the Treasury; manages SSA's financial reporting activities, including preparation of all agency financial reports to higher monitoring authorities; and serves as the agency's obligations control point assuring and certifying the legality and propriety of proposed and incurred obligations.
      2. The Division of Reimbursable and Administrative Collections (S1NC4) serves as the agency's focal point for administrative debt management operations and performs the billing and collection of fees charged by SSA for reimbursable services.
    6. The Office of Financial/Administrative Systems (S1NK) provides systems analysis and support for the design, development and implementation of SSA’s financial management systems and their integration with related administrative processes including applications to support core accounting functions of fund control, general ledger and reporting to higher monitoring authorities; accounts payable functions with connectivity to Treasury disbursing centers and electronic commerce operations; cost analysis functions with determinations for agency production, productivity and costs of workloads, business processes, programs and projects; travel management functions including document preparation, authorization and management information; and payroll management functions, including reporting of full-time equivalency, workyear and payroll costs at all organizational levels.  It provides Local Area Network support to the Office of Financial Policy and Operations.
    7. The Office of Payment and Recovery Policy (S1NJ) develops SSA program policies, procedures and requirements for maintenance and improvement to the delivery of benefit payments by paper check or electronic funds transfer as authorized by the Social Security Act including non-receipt, reclamation and limited payability of payments in accordance with Department of the Treasury rules and regulations and Automated Clearing House guidelines. It develops program policies, procedures, regulations and financial/accounting requirements for recovery of SSA program overpayments from former beneficiaries and recovery of administrative overpayments as authorized by statute. It participates in development and implementation of SSA debt management systems to ensure effectiveness and conformance to accounting principles and standards prescribed by the Comptroller General and the Chief Financial Officer of the United States. It plans and directs SSA’s cash management remittance policy according to fiscal policies prescribed by the Department of the Treasury.  It serves as the agency liaison with the Department of the Treasury, other Federal agencies and nongovernmental entities on program payment and recovery issues.
    8. The Office of Benefit Accounting and Systems Analysis (S1NL) provides overall leadership, direction and oversight of SSA's program accounting operations. Directs SSA's benefit payment certification operations and develops related operating policies and procedures. Certifies and accounts for all benefit payments authorized under the Social Security Act. Interacts with the Department of the Treasury to ensure accurate and timely issuance of benefit entitlements and accounting for all related cash activity, including proper charges and credits to the agency's trust funds, general fund appropriations and beneficiary records. Oversees the development of financial and accounting requirements for SSA's program accounting systems to ensure compliance with accounting principles and standards prescribed by the Comptroller General and the Chief Financial Officer of the United States.
      1. The Division of Benefit Certification and Systems Analysis (S1NL1) directs SSA's benefit payment and certification operations and develops related operating policies and procedures. Certifies and accounts for all benefit payments authorized under the Social Security Act. Interacts with the Department of the Treasury to ensure accurate and timely issuance of benefit entitlements and accounting for all related cash activity, including proper charges and credits to the agency's trust funds and general fund appropriations and beneficiary records. It certifies and accounts for all benefit payment actions affecting other agencies including the Centers for Medicaid and Medicare Services, the Railroad Retirement Board and the Internal Revenue Service. Directs parallel actions by SSA's field offices and processing centers. 
      2. The Division of Benefit Accounting and Systems Requirements (S1NL2) provides overall leadership, direction and oversight of SSA's program accounting systems. Oversees the development of accounting and management information requirements for SSA's program systems to ensure compliance with accounting and reporting standards prescribed by the Comptroller General and the Chief Financial Officer of the United States.
    9. The Office of Travel and Administrative Payment Services (S1NM) provides SSA's administrative payment and travel management services.
      1. The Division of Administrative Payment Services (S1NM1) directs SSA's administrative payment operations and develops related operating policies and procedures. Examines and certifies SSA's administrative payments. Administers SSA's third party draft program, providing both administrative and benefit payment delivery service to SSA field offices nationwide.
      2. The Division of Travel Services (S1NM2) directs SSA's travel management operations and develops related operating policies and procedures. Serves as the agency's focal point for travel management, ensuring the propriety of travel payments. Examines and certifies SSA's travel payments. Administers commercial travel agent, charge card, and automated teller machine services; and manages SSA's nationwide relocation services program.
    10. The Office of Cost Analysis and Systems Support (S1NN) directs SSA's program cost analysis and systems support operations responsible for analyzing and reporting agency costs, workloads and productivity. Analyzes and certifies earnings maintenance operations and the web applications that support accounting operations for all of OFPO.
      1. The Division of Cost Analysis (S1NN1) directs SSA's cost accounting and analysis operations and the development of related agency operating procedures. Develops agency workload measurement policy and labor distribution requirements. Manages SSA's Cost Analysis System which supports the agency's budget formulation and execution processes. Satisfies the statutory requirements for attribution of costs to all agency workloads, functions, business processes, and programs. Provides a wide range of management information and analysis on the agency's administrative costs, workloads, labor utilization and productivity.
      2. The Division of Systems Support and Earnings Analysis (S1NN2) directs SSA's program accounting systems, earnings certification operations, and web applications supporting accounting operations for OFPO. Oversees the agency's earnings records maintenance operation and maintains accounting controls necessary for certification to the Department of the Treasury. Directs the development of accounting and management information requirements for SSA's program systems to ensure compliance with accounting and reporting standards prescribed by the Comptroller General and the Chief Financial Officer of the United States.

 

SSA ORGANIZATIONAL MANUAL

Subchapter S1P

OFFICE OF BUDGET

  1. Mission

    The Office of Budget (OB) provides overall management of the planning, development and execution of the SSA budget. The Office develops policies and guidelines for the exercise of SSA-wide budget responsibility and evaluates and appraises the manner in which this responsibility is carried out. It directs the agency's policies and procedures as well as the management of the agency competitive sourcing program.  
  2. Organization 
    1. The Associate Commissioner, Office of Budget (S1P).
    2. The Deputy Associate Commissioner, Office of Budget (S1P).
    3. The Immediate Office of the Associate Commissioner, Office of Budget (S1P).
    4. The Office of Administrative Budget (S1PA).
    5. The Office of Program Budget (S1PB).
    6. The Office of Budget Execution and Automation (S1PC). 
      1. The Competitive Sourcing Staff (S1PC-2). 
  3. Functions 
    1. The Associate Commissioner, Office of Budget (S1P) is directly responsible to the Deputy Commissioner, Budget, Finance, Quality, and Management for carrying out OB's mission and providing general supervision to the major components of OB.
    2.  The Deputy Associate Commissioner, Office of Budget (S1P) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner, Office of Budget (S1P) provides the Associate Commissioner and Deputy Associate Commissioner with staff assistance on the full range of their responsibilities.
    4. The Office of Administrative Budget (S1PA).
      1. Interprets and applies SSA policies and guidelines on budget formulation and execution in the review and analysis of SSA component budget requests.
      2. Formulates the operational workload portion of SSA's administrative budget based on SSA plans, policies and operational data.
      3. Monitors and analyzes component spending as part of SSA level budget execution policies.
    5. The Office of Program Budget (S1PB) is Responsible for presentation of a unified SSA budget including liaison with the Office of Management and Budget and Congressional staff on SSA’s budget requests. Reviews and consolidates present statutory program cost estimates for trust fund and other Federal fund programs administered by SSA. Formulates a unified agency budget through consolidation of program and administrative budgets. Coordinates presentation of the SSA budget in total and by account; presents the proposed budget to the Commissioner; and develops budget documents and briefing material for the Commissioner's budget presentation to OMB and Congress. Formulates or directs the formulation of administrative cost estimates for proposed legislative, operational policy and regulatory changes, coordinating with OB's other offices and other SSA components, as necessary.
    6. The Office of Budget Execution and Automation (S1PC). Interprets administrative budgetary policies and limitations, and develops and issues guidelines and instructions to SSA components for budget formulation and execution. Executes the total administrative and program budgets for SSA through issuance of workyear and dollar controls, budgetary allotments/allowances for administrative and program expenditures and employment ceilings to SSA components, coordinating with OB's Office of Administrative Budget and the Office of Program Budget as appropriate. Coordinates and analyzes SSA administrative budget totals including the Information Technology Systems Budget.
      1. The Competitive Sourcing Staff (S1PC-2).  
        1. Provides a variety of high-level coordinative, analytical, consultative and advisory services in the interpretation and application of the Federal Activities Inventory Reform Act of 1998 (FAIR Act) and the Office of Management and Budget (OMB) Circular A-76. A-76 requires the evaluation of agency functions with regard to competitive sourcing.
        2. Serves as the principal technical authority on the public/private competition of commercial activities. Based on the analysis, interpretation of Congressional, and OMB requirements, the staff develops agency-wide policy, procedures, and strategy, in consultation with the Commissioner, the Deputy Commissioner, Budget Finance and Management, and the Associate Commissioner, Office of Budget for the implementation of the FAIR Act and OMB's A-76 requirements. The Staff is responsible for ensuring that the commercial activity inventories satisfy legislative and regulatory requirements for the analysis of commercial activities. It resolves critical legal and technical issues with OMB staff. The staff also provides components with expert assistance in conducting commercial activity cost comparison studies to improve processes and work efficiencies.

 

SSA ORGANIZATIONAL MANUAL

Subchapter S1Q

OFFICE OF ACQUISITION AND GRANTS

  1. Mission

    The Office of Acquisition and Grants (OAG) is responsible for the SSA-wide acquisition and grants programs in support of the agency mission and strategic goals. OAG directs the business management aspects of these activities and develops and implements applicable policies, procedures and directives.
  2. Organization 
    1. The Associate Commissioner, Office of Acquisition and Grants (S1Q).
    2. The Deputy Associate Commissioner, Office of Acquisition and Grants (S1Q).
    3. The Immediate Office of the Associate Commissioner, Office of Acquisition and Grants (S1Q).
      1. The Information Technology Staff (S1Q-1) 
    4. The Office of Information Technology Acquisition (S1QA).
    5. The Office of Operations Contracts (S1QB).
    6. The Office of Acquisition Support (S1QC). 
  3. Functions 
    1. The Associate Commissioner, Office of Acquisition and Grants (S1Q) is directly responsible to the Deputy Commissioner, Budget, Finance, Quality, and Management for carrying out OAG's mission and provides general supervision to the major components of OAG.
    2. The Deputy Associate Commissioner, Office of Acquisition and Grants (S1Q) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner, Office of Acquisition and Grants (S1Q) provides the Associate Commissioner and Deputy Associate Commissioner with staff assistance on the full range of their responsibilities.
      1. The Information Technology Staff (S1Q-1) supports the agency nationwide automated acquisition information system; manages SSA's advance acquisition planning process; supports and maintains OAG's Local Area Network; determines requirements, designs, develops, implements, and maintains automated administrative support systems; designs, develops, implements and maintains interfaces with other SSA financial, budget, and administrative systems.
    4. The Office of Information Technology Acquisition (S1QA).
      1. Responsible for planning, solicitation, award and administration of contracts, purchase orders, delivery orders or other contractual instruments for the entire range of information technology equipment, software and services; voice-grade telecommunications equipment and services; specialized training and computer support equipment; and specialized program needs (e.g., program research, development and demonstration through studies and surveys, consultants, systems designs, and evaluations) in support of SSA’s overall operational mission.
      2. Provides coordination, assistance and guidance in the development of complex procurement requirements and translates these needs into comprehensive solicitation packages to assure the maximum use of full and open competition.
      3. Provides procurement advice, guidance and support for the development of acquisition strategies, evaluation techniques and negotiation of business and technical terms and conditions.
    5. The Office of Operations Contracts (S1QB).
      1. Responsible for planning, solicitation, award and administration of contracts, purchase orders, delivery orders or other contractual instruments for the procurement of administrative supplies, equipment and services; facilities management; and repair and alteration services in support of SSA's overall operational mission.
      2. Provides coordination, assistance and guidance in the development of complex procurement requirements and translates these needs into comprehensive solicitation packages to assure maximum use of full and open competition.
      3. Provides procurement advice, guidance and support for the development of acquisition strategies, evaluation techniques and negotiation of business and technical terms and conditions.
    6. The Office of Acquisition Support (S1QC).
      1. Responsible for the development, evaluation and implementation of comprehensive SSA-wide acquisition policies, procedures, regulations and directives.
      2. Performs acquisition management reviews of SSA activities with delegated procurement authority.
      3. Manages SSA's acquisition planning and tracking processes.
      4. Responsible for SSA's acquisition information collection, analysis and reporting activities.
      5. Provides cost, pricing, accounting and financial advisory services in support of the negotiation, administration, settlement and closeout of SSA contracts. 

 

SSA ORGANIZATIONAL MANUAL

Subchapter S1R

OFFICE OF FACILITIES AND SUPPLY MANAGEMENT

  1. Mission 

    The Office of Facilities and Supply Management (OFSM) directs the agency’s national real property program including short- and long-range facilities planning. OFSM manages the design, construction, and leasing of headquarters and large field facilities, maintenance, repair and construction projects, and policy development related to these operations and facilities. The Office also acquires, utilizes, and manages space at headquarters and develops a comprehensive space inventory and utilization system. The Office develops, implements, and evaluates the agency’s environmental protection and occupational health and safety programs. The Office ensures these programs are responsive to the needs of the agency and serves as a focal point for inquiries and guidance concerning these programs. The Office also directs agency personal property and supply management programs, and manages the operation of agency warehousing facilities including receipt, storage, and issuance of forms, publications, supplies, and equipment agency-wide. In addition, the Office directs activities related to employee transportation including headquarters passenger and freight transportation services, equipment repair, carpentry, and mover services.
  2. Organization 
    1. The Associate Commissioner for Facilities and Supply Management (S1R).
    2. The Deputy Associate Commissioner for Facilities and Supply Management (S1R).
    3. The Immediate Office of the Associate Commissioner for Facilities and Supply Management (S1R).
    4. The Office of Realty Management (S1RE).
      1. The Division of Architectural and Engineering Services (S1RE1).
      2. The Division of Furniture Support (S1RE5).
      3. The Division of Planning and Space Management (S1RE6).
    5. The Office of Environmental Health and Occupational Safety (S1RG).
      1. The Division of Environmental Health and Industrial Hygiene (S1RG3).
      2. The Division of Occupational Safety (S1RG4).
    6. The Office of Buildings Management (S1RM).
      1. The Division of Data Center Facility Operations (S1RM4).
      2. The Division of Buildings Operations (S1RM5).
      3. The Division of Mechanical Maintenance (S1RM6).
      4. The Division of Delegated Programs (S1RM7).
    7. The Office of Supply and Warehouse Management (S1RQ).
      1. The Division of Supply Management (S1RQ1).
      2. The Division of Warehouse and Logistics Services (S1RQ2).
      3. The Division of Property Management (S1RQ3).
    8. The Office of Information Systems Management (S1RS).
      1. The Division of Automation Support Management (S1RS1).
      2. The Division of Technology Support (S1RS3).
  3. Functions 
    1. The Associate Commissioner for Facilities and Supply Management (S1R) is directly responsible to the Deputy Commissioner for Budget, Finance, Quality, and Management for carrying out OFSM's mission and provides general supervision to the major components of OFSM.
    2. The Deputy Associate Commissioner for Facilities and Supply Management (S1R) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner for Facilities and Supply Management (S1R) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities.
    4. The Office of Realty Management (S1RE) directs the agency’s national real property program, including short- and long-range capital planning savings initiatives and asset management. The Office develops, implements, and guides the strategic direction of agency space, including updates of the agency’s Master Housing Plan. The Office oversees policy and procedures pertaining to the acquisition and utilization of agency systems furniture.
      1. The Division of Architectural and Engineering Services (S1RE1) manages the agency’s architectural and engineering (A/E) and fire protection programs including A/E service contracts. The Division also provides planning, investigation, technical consultation and design support, as well as facilities graphic database and document management.
      2. The Division of Furniture Support (S1RE5) oversees the acquisition and installation of systems furniture in agency offices nationwide. The Division plans, coordinates, and implements studies and surveys to access the variety of ergonomic furniture and equipment previously purchased and new furniture available.
      3. The Division of Planning and Space Management (S1RE6) provides oversight and control of the agency’s real estate portfolio including budgeting and space acquisition activities to ensure fiscally responsible decision-making, and the efficient planning of space to ensure optimal utilization.
    5. The Office of Environmental Health and Occupational Safety (S1RG) directs the agency’s national environmental health and occupational safety programs. Functions include long- and short-range planning, managing the agency’s national asbestos management program, and managing national programs for water and indoor air quality. Other functions include developing and implementing policies, procedures, and technical assistance to support these national programs, and conducting comprehensive assessments of these programs.
      1. The Division of Environmental Health and Industrial Hygiene (S1RG3) directs the agency’s Industrial Hygiene Programs and participates with the Division of Occupational Safety (DOS) to implement various agency national environmental health and safety programs and conducts comprehensive assessments of the DOS programs.
      2. The Division of Occupational Safety (S1RG4) directs workplace safety programs to include conducting workplace hazard analyses, safety inspections, incident investigations, and comprehensive programmatic assessments/audits at all agency offices.
    6. The Office of Buildings Management (S1RM) directs facility operations for the agency’s headquarters and regional delegated buildings. The Office also provides building support for project and energy management. Functions include data center operations, emergency response, building repairs/alterations/inspections, tours and watches, preventive maintenance, service calls, project management for regional delegated facilities, capital improvements, construction and lease management. The Office also develops and implements policies and procedures, and provides technical assistance to support these programs.
      1. The Division of Data Center Facility Operations (S1RM4) directs preventative maintenance for the Data Center and supporting buildings. Responsibilities include maintenance and repair, building inspections, contractor oversight, project management, capital improvements, building operations, construction management, service calls, repairs, alterations, tours and watches, and emergency response. The Division also directs Remote Operation Control Center policy and guidance, data center operations, and emergency response. In addition, the Division provides technical assistance to support these programs.
      2. The Division of Buildings Operations (S1RM5) directs the day-to-day support of building operations and project management for headquarters delegated buildings. Responsibilities include maintenance and repair, building inspections, contractor oversight, project management, capital improvements, building operations, construction management, emergency response, and implementation of policies and procedures. The Division also provides technical assistance to support these programs.
      3. The Division of Mechanical Maintenance (S1RM6) directs preventive maintenance for agency buildings on headquarters main campus. Responsibilities include service calls, repairs, alterations, tours and watches, and emergency response. The Division also provides technical assistance to support these programs.
      4. The Division of Delegated Programs (S1RM7) directs the national buildings delegations and recycling programs for headquarters and the field. Responsibilities include quality assurance, management information, budget oversight, and national energy management. The Division also provides technical assistance to support all programs in the Office of Buildings Management
    7. The Office of Supply and Warehouse Management (S1RQ) administers the agency’s supply and logistics management programs, including the formulation of nationwide policies, procedures, and directives pertaining to these programs. The Office represents the agency’s interest as liaison to the General Services Administration, other Federal, State, and local governments, private sector organizations, and vendors in the transfer and disposal of agency personal property.
      1. The Division of Supply Management (S1RQ1) directs the activities of the nationwide supply management support program to all SSA components and administers major distributions of high-use operational forms, pamphlets, and supplies via direct deliveries to field offices.
      2. The Division of Warehouse and Logistics Services (S1RQ2) directs activities associated with warehousing, equipment repair and carpentry, and mover services. In addition, the Division provides transportation services as needed.
      3. The Division of Property Management (S1RQ3) oversees the inventory and disposal of the agency’s personal property. This includes furniture and reprographic equipment.
    8. The Office of Information Systems Management (S1RS) supports OFSM components by planning, designing, developing, maintaining, and improving OFSM’s information systems infrastructure and is responsible for the office’s IT budget.
      1. The Division of Automation Support Management (S1RS1) serves as the principal systems source for the agency’s supply, facilities, logistics, and personal property management programs and ensures current and future system plans and acquisitions conform to agency requirements, systems strategies, specifications, and design. The Division also provides Web Master, Web Development, Database Administration, System Administration, Data Flows, Data Diagrams, SharePoint Development, and Special Expense Items Budget Support.
      2. The Division of Technology Support (S1RS3) provides Local Area Network/Wide Area Network administration, network and data security, wireless network installation and configuration, and information technology (IT) projects and is the Component Security Officer\Local Security Officer for OFSM. This Division also provides Outlook Administration Support, IT Liaison, SharePoint Administration, detailed Office/Organization Resource System Administration, Help Desk Support, E2 Solutions Administration, Financial Management System Audit, and direct support to OFSM’s computer users.

 

SSA ORGANIZATIONAL MANUAL

Subchapter S1U

OFFICE OF SECURITY AND EMERGENCY PREPAREDNESS

  1. Mission

    The Office of Security and Emergency Preparedness (OSEP) directs SSA’s nationwide physical and protective security program. Functions include formulating, administering, and providing physical security policies and procedures; designing and maintaining the agency’s national Personal Identity Verification process and databases; and issuing and controlling secure credentials for SSA personnel and property agency-wide. OSEP also develops and issues security policy, procedures, and guidance for the Occupant Emergency Operations, Continuity of Operations Planning, and Defensive Counterintelligence and Insider Threat programs for SSA facilities nationwide. The Office is responsible for ensuring the safety of agency employees during emergencies.
  2. Organization
    1. The Associate Commissioner for Security and Emergency Preparedness (S1U).
    2. The Deputy Associate Commissioner for Security and Emergency Preparedness (S1U).
    3. The Immediate Office of the Associate Commissioner for Security and Emergency Preparedness (S1U).
    4. The Office of Protective Security Services (S1UA).
      1. The Division of Security Systems and Services (S1UA1).
      2. The Division of Security Operations (S1UA2).
    5. The Office of Emergency Preparedness (S1UB).
  3. Functions
    1. The Associate Commissioner for Security and Emergency Preparedness (S1U) reports directly to the Deputy Commissioner for Budget, Finance, Quality, and Management and is responsible for carrying out OSEP's mission and providing general supervision to the major components of OSEP.
    2. The Deputy Associate Commissioner for Security and Emergency Preparedness (S1U) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner for Security and Emergency Preparedness (S1U) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities.
    4. The Office of Protective Security Services (S1UA) directs SSA’s nationwide physical and protective security program. Functions include formulating and administering physical security policies and procedures; providing physical security operations and policies; designing and maintaining the agency’s national Personal Identity Verification process and databases; and issuing and controlling secure credentials for SSA personnel and property agency-wide.
      1. The Division of Security Systems and Services (S1UA1) develops and maintains the Homeland Security Presidential Directive 12 (HSPD-12) credential issuance and management system nationwide. The Division’s functions include maintaining the Identify Management System; issuing and tracking secure credentials and electronic certificates at Headquarters; developing and issuing policy, procedures, and guidance for SSA facilities nationwide for the agency’s physical access program; and providing support to field offices for the issuance of HSPD-12 credentials to field office staff.. The Division’s other functions include administering the parking and commuter support programs for Headquarters facilities, and designing, installing and maintaining the physical security equipment/systems for the agency’s enterprise security system, linking physical access, alarm monitoring, and closed circuit television monitoring for SSA facilities nationwide.
      2. The Division of Security Operations (S1UA2) provides physical security services at SSA facilities nationwide including developing and issuing policy and procedural guidance, and conducting physical security reviews to identify vulnerabilities and recommend remedial actions. The Division also oversees the security guard contract, establishes security action/emergency response plans, recommends and funds alarm systems/electronic security devices, designs space configurations and locking mechanisms to secure property, and records and analyzes incident information.
    5. The Office of Emergency Preparedness (S1UB) develops and issues security policy, procedures, and guidance for the Occupant Emergency Operations and Continuity of Operations Planning, and Defensive Counterintelligence and Insider Threat programs, for SSA facilities nationwide. The Office is responsible for ensuring the safety of agency employees during emergencies, and coordinates and trains the Emergency Response Team and agency employees on emergency evacuation procedures and regulations, specifically those regarding employees with disabilities. The Office maintains the Continuity of Operations plans for the agency and is responsible for ensuring that the agency has a prepared response to a wide-range of potential disasters. In addition, the Office leads SSA’s participation in interagency training events, including Forward Challenge and Pinnacle exercises. The Office also administers the agency’s Defensive Counterintelligence and Insider Threat programs, designed to safeguard agency information and deter, identify, and mitigate threats against critical agency assets.

 

SSA ORGANIZATIONAL MANUAL

Subchapter S1V

OFFICE OF MEDIA MANAGEMENT

  1. Mission

    The Office of Media Management (OMM) directs SSA’s comprehensive national printing, publications, distribution and mail management programs and develops pertinent agency policies, standards, and procedures for SSA’s forms and publications management, printing, and distribution programs. The Office administers and maintains SSA’s Library, History Room, and historical research program.
  2. Organization
    1. The Associate Commissioner for Media Management (S1V)
    2. The Deputy Associate Commissioner for Media Management (S1V)
    3. The Immediate Office of the Associate Commissioner for Media Management (S1V)
    4. The Office of Forms, Publications and Postal Policy (S1VA)
    5. The Office of Printing and Alternative Media Services (S1VB)
    6. The Office of History, Library and Duplicating Services (S1VC)
  3. Functions
    1. The Associate Commissioner for Media Management (S1V) is directly responsible to the Deputy Commissioner, Budget, Finance, Quality, and Management for carrying out OMM’s mission and providing general supervision to the major components of OMM.
    2. The Deputy Associate Commissioner for Media Management (S1V) assists the Associate Commissioner in carrying out his/her responsibilities and performing other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner for Media Management (S1V) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities.
    4. The Office of Forms, Publications and Postal Policy (S1VA) develops and maintains the agency’s forms, publications and postal standards and policies. The Office plans, directs and administers the agency’s mail management program, including the acquisition and maintenance of postage meters nationwide through agency-wide mail management contracts. The Office serves as the liaison with the United States Postal Service in all national level mail management and operational policy negotiations and activities. The Office administers the SSA’s Headquarters mail receipt and delivery contract.
    5. The Office of Printing and Alternative Media Services (S1VB) develops and maintains the agency’s printing policies, procedures, and standards. The Office coordinates and directs the national comprehensive printing management program and procures all SSA printing requirements. The Office prepares the agency’s Comprehensive Printing Program Plan report for the Joint Committee on Printing (JCP) and provides liaison with the JCP and the Government Printing Office on policy and procedural issues. The Office provides Braille, large print, CD and audiocassette copies of documents for visually-impaired employees and members of the public through in-house production or procurement.
    6. The Office of History, Library and Duplicating Services (S1VC) develops, recommends and implements SSA policies and standards for library and information services of the SSA Headquarters Library and for SSA employees nationwide. The Office researches and provides answers to history-related internal and external inquiries and is responsible for the history archives, and operation of the History Museum. The Office manages the physical and digital Library, which serves as a centralized repository of information resources for employees throughout SSA. The Office provides SSA duplicating services for sensitive and priority short turnaround work.

 

SSA Organization Manual

Subchapter (S1W)

THE OFFICE OF QUALITY REVIEW

  1. Mission

    The Office of Quality Review (OQR) (S1W) reviews, evaluates, and reports on the integrity and quality of the administration of Social Security programs in headquarters and in the field. The Office conducts broad-based reviews, studies, and analyses of agency operations with emphasis on compliance with laws, regulations, and policies. The Office also establishes quality review policy for the OBFQM field reviewers, analyzes and reports on results, and recommends changes in programs, policies, or legislation aimed at quality and productivity improvement and program simplification. The Office assesses the medical determinations made by the State and Federal disability determination components and decisions by the Office of Disability Adjudication and Review, including decisions by Senior Attorney Advisors and Administrative Law Judges. The Office evaluates the quality of the agency’s operations with emphasis on the prevention of program and systems abuse, the elimination of waste, and the increase of efficiency. The Office also performs customer surveys that measure the public’s perceptions of the agency’s service delivery and provides insights for agency planning. The Office leads the development and maintenance of the quality assurance systems that support nationwide studies and reviews.
  2. Organization
    1. The Associate Commissioner for Quality Review (S1W)
    2. The Deputy Associate Commissioner for Quality Review (S1W)
    3. The Immediate Office of the Associate Commissioner for Quality Review (S1W)
    4. Baltimore Field Site Operations (S1WA)
    5. Office of Title II Quality and Special Studies (S1WB)
    6. Office of Title XVI Quality (S1WC)
    7. Office of Disability Initial (S1WE)
    8. Office of Disability Appeals (S1WG)
    9. Office of Public Service Evaluation (S1WH)
    10. Office of Review Automation Support (S1WJ)
    11. Office of Field Site Operations (S1W-FI through FX)
  3. Functions
    1. The Associate Commissioner for Quality Review (S1W) is directly responsible to the Deputy Commissioner, Budget, Finance, Quality, and Management for carrying out OQR’s mission and providing general supervision to the major components of OQR.
    2. The Deputy Associate Commissioner for Quality Review (S1W) assists the Associate Commissioner in carrying out his/her responsibilities and performing other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner for Quality Review (S1W) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities.
    4. Baltimore Field Site Operations (S1WA) manages quality assurance and evaluation activities in Baltimore, MD. Conducts reviews to determine payment and eligibility error rates in Social Security programs, including errors in Federally-administered State supplementary payments. Conducts reviews to determine the quality of adjudication processes of Social Security programs. Provides reports, data, and analyses; identifies error trends and sources, and recommends corrective actions; and performs special assessment surveys and analyses.
    5. The Office of Title II Quality and Special Studies (S1WB) reviews, evaluates, and reports on the integrity and quality of the administration of Social Security’s Title II program and is responsible for studies of special workloads. Recommends corrective changes in programs, policies, procedures, or legislation aimed at quality and productivity based upon the results of the reviews. Conducts ongoing quality reviews and analyses of the non-medical aspects of the Title II program; provides support and guidance to quality assurance staff in the field; conducts quality reviews and special studies of the full range of legal requirements, policies, procedures, systems, and operations for the Title II program. Reports on the prescription drug (Medicare D) subsidy program, including the review of initial entitlements and redeterminations of eligibility to subsidies. Conducts ongoing quality reviews of the enumeration process in accordance with the agency’s performance measurement plan to assign Social Security numbers and issue Social Security cards accurately. Assesses the accuracy of the Numident as it relates to data matches from State and other Federal agencies and the Agency’s internal processes. Provides quality review feedback to operating components; transmits quality review data to appropriate parties; performs ad-hoc reviews as required.
    6. The Office of Title XVI Quality (S1WC) reviews, evaluates, and reports on the integrity and quality of the administration of the Title XVI program. Recommends corrective changes in programs, policies, procedures, or legislation aimed at quality and productivity improvement based upon the results of the reviews. Conducts quality reviews, special studies, and analyses of the full range of legal requirements, policies, procedures, systems, and operations for the non-medical aspects of the Title XVI program; provides support and guidance to program and integrity field staff; ensures proper case documentation; provides quality review feedback to operating components; and transmits quality review data to appropriate parties.
    7. The Office of Disability Initial (S1WE) has overall responsibility for the design, development, coordination, analysis, and reporting on quality review and feedback at the initial and reconsideration levels of disability adjudication, including the State and Federal disability determination components. Develops disability quality review policy and procedures; analyzes data to identify significant trends to determine their cases and costs, and to target areas needing study to determine corrective action. Uses improved quality selection models to ensure the validity of the data and to respond to disability program and quality review program changes. Issues periodic reports related to all reviews.
    8. The Office of Disability Appeals (S1WG) has overall responsibility for the design, development, coordination, analysis and reporting of quality review and feedback data at the hearing level of review, which includes the decisions issued by Senior Attorney Advisors and Administrative Law Judges. Develops disability quality review policy and procedures; analyzes data to identify significant trends to determine their cases and costs and to target areas needing study to determine corrective action. Conducts ad hoc analyses addressing specific issues and requests for information. Issues periodic reports related to all reviews.
    9. The Office of Public Service Evaluation (S1WH) conducts an ongoing quality review of the agency’s telephone service, monitoring both the national 800 number and local field offices, to measure the accuracy and courtesy of incoming business calls. Performs customer surveys that measure the public’s perceptions of the agency’s service delivery. Provides insights for agency planning—evaluating both ongoing services and new agency initiatives.
    10. The Office of Review Automation Support (S1WJ) provides headquarters and field components with systems design, requirements, maintenance, support, and training for the Electronic Quality Assurance (EQA), Business Intelligence Gateway (BIG—Hyperion), Disability Case Adjudication and Review System (DCARS), and Disability Quality Review (DQR) applications and databases. Maintains a Help Desk for handling user questions, requests, and issues; conducts periodic security/privilege reviews to verify user access; provides workload reports and other analytical data. Supports reviews conducted by OQR divisions.
    11. The Office of Field Site Operations (S1W-FI through FX) manages quality assurance and evaluation activities in the field. Conducts reviews to determine payment and eligibility error rates in Social Security programs, including errors in Federally-administered State supplementary payments. Conducts reviews to determine the quality of adjudication processes of Social Security programs. Provides reports, data, and analyses; identifies error trends and sources, and recommends corrective actions; and performs special assessment surveys and analyses. Acts as a liaison to regional counterparts.

 

SSA Organization Manual

Subchapter (S1X)

THE OFFICE OF QUALITY IMPROVEMENT

  1. Mission

    The Office of Quality Improvement (OQI) (S1X) promotes the sharing of information across organizational boundaries that allows managers to make informed decisions and improves processes. The Office provides a variety of services to agency management, including business process models, data analytics, geospatial visualizations, risk analyses, automated solutions, continuous improvement solutions, and statistical predictive models. The Office also identifies and addresses emerging quality issues based on data trends and root cause analysis and works with operating components to implement and facilitate quality improvements. The Office develops software and techniques that identify and correct errors, and provides automated assistance to technicians and managers. The Office also develops models that allow managers to assess the effect of business process or policy changes, and changes in staffing plans, provides sophisticated analysis on the probability of meeting agency goals and targets, and provides horizontal agency-wide data analytics based on authoritative data sources and geospatial visualizations. The Office supports the agency’s data quality activities and manages updates, and designs quality selection models across operating components.
  2. Organization
    1. The Associate Commissioner for Quality Improvement (S1X)
    2. The Deputy Associate Commissioner for Quality Improvement (S1X)
    3. The Immediate Office of the Associate Commissioner for Quality Improvement (S1X)
    4. Office of Continuous Improvement Programs (S1XA)
    5. Office of Automated Solutions (S1XB)
    6. Office of Management Analysis (S1XC)
    7. Office of Modeling (S1XE)
    8. Office of Software Application Support (S1XG)
  3. Functions
    1. The Associate Commissioner for Quality Improvement (S1X) is directly responsible to the Deputy Commissioner, Budget, Finance, Quality, and Management for carrying out OQI’s mission and providing general supervision to the major components of OQI.
    2. The Deputy Associate Commissioner for Quality Improvement (S1X) assists the Associate Commissioner in carrying out his/her responsibilities and performing other duties as the Associate Commissioner may prescribe.
    3. The Immediate Office of the Associate Commissioner for Quality Improvement (S1X) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities.
    4. The Office of Continuous Improvement Programs (S1XA) fosters excellence in quality performance across the agency by continually evaluating processes, policies, and procedures to identify opportunities for improvement. Collaborates with other components to develop solutions to improve quality; provides project management services; conducts post-implementation assessments of major agency initiatives; analyzes business processes for streamlining and enhancement; and conducts internal surveys to capture employee feedback. Promotes continuous improvement and knowledge management.
    5. The Office of Automated Solutions (S1XB) develops software and techniques to evaluate quality, identify errors, and process actions to change agency records. Collects data from multiple sources and organizes it for use by other components throughout the agency for studies and for recommendations of policy changes. Collaborates with other agency components to identify problems and develop solutions designed to increase accuracy, productivity, and timeliness while reducing costs and improving service. Conducts studies and provides data analysis in the earnings enforcement and earnings suspense areas to support program integrity. Develops assistive tools and utilities to address issues that affect the quality of the agency’s work and to increase accuracy and efficiency.
    6. The Office of Management Analysis (S1XC) directs, develops, and conducts agency-wide reviews and studies, using industrial engineering, model building, and other scientific approaches and methodologies. Provides predictive analytics for agency workloads and processes. Documents business processes, determines tasks times, and the related staffing and hours worked. Uses business process simulation to predict the attainment of goals, processing times, or pending workloads. Creates risk analyses to gauge the likelihood of meeting the predictions. Optimizes the results of a business process simulation or risk analysis to highlight potential changes to produce better results. Supports the agency through predictive analytics to test pilot processes and the impact of automation changes.
    7. The Office of Modeling (S1XE) creates, refreshes, and maintains statistical predictive models based on past outcome data to predict future outcomes. These models allow cost-effective targeting of agency resources for workloads such as SSI redeterminations, disability pre-effectuation reviews, and Medicare Part D reviews. Conducts research studies of agency programs and management issues designed to improve the efficiency of operational workloads. Manages, updates, and designs quality selection models across operating components. Provides statistical consultation for DCBFQM and the agency on issues such as sample size and study methodology.
    8. The Office of Software Application Support (S1XG) provides direction and technical support in the establishment, management, and execution of DCBFQM’s internal application development initiatives to streamline DCBFQM processes. Leads the agency’s data quality initiative and the development of a comprehensive data quality plan.