TICKET TO WORK PROGRAM MANAGERS

• The Operations Support Manager (OSM) handles all activities related to Employment Networks (ENs)/service providers from recruitment, training, payment, etc. 
• The Program Manager for Recruitment and Outreach (PMRO) has been replaced by the Beneficiary Access and Support Services (BASS) Manager.  The BASS handles all Ticket-related activities for SSA’s beneficiaries.

Change in Contractor and/or Contract Period

On September 29, 2010, MAXIMUS Federal Services of Reston, Virginia, was awarded a 5-year contract to serve as the Ticket Program OSM.

• recruiting experienced and highly-qualified ENs;
• establishing and maintaining an EN Technical Assistance and Support Center;
• facilitating/monitoring active Ticket program participation by ENs;
• administering and supporting the Ticket assignment process; and
• administering and supporting the EN payment process. 

NOTE:  MAXIMUS also serves as the Ticket Program Data Operations Center Manager (TPDOCM) and is responsible for maintaining electronic systems supporting daily Ticket program operations and providing system support services and management information to SSA.  The TPDOCM contract was awarded on September 30, 2008 and will expire on September 29, 2013.

On September 29, 2010, Booz Allen Hamilton of McLean, Virginia was awarded a 5-year contract to serve as the Ticket to Work BASS Manager.  As the BASS, Booz Allen Hamilton is responsible for:

• designing, implementing and supporting the marketing of SSA’s Ticket to Work program and work incentives to SSA’s beneficiaries with disabilities/Ticket Holders; and
• administering a call center, web site and electronic mail response capability to answer questions about the Ticket to Work program. 

Questions often come from program participants and the public.  Depending on the issue, the BASS may make referrals to the OSM, ENs, Work Incentives Planning and Assistance Projects, and others, as appropriate. 

The BASS will also develop tools, resources and models to encourage beneficiary participation, coordinate with SSA to create local venues to promote the Ticket, and facilitate partnerships among ENs, local organizations, and beneficiaries to increase program outcomes and work opportunities for beneficiaries.

Transition to Contract Responsibilities

During this transition period, Social Security, MAXIMUS, and Booz Allen Hamilton are working together to ensure that the Ticket Program continues to run smoothly.  We are confident that it will be seamless and invisible to the public.