I-5-4-37.Boring v. Sullivan
Purpose | |
Background | |
Guiding Principles | |
Definition of Class | |
Determination of Class Membership and Preadjudication Actions | |
Processing and Adjudication | |
Case Coding | |
Inquiries | |
Stipulation and Order Entered by the Court on August 17, 1992; Finally Approved by the Court on October 5, 1992, Following a Public Hearing. | |
Sample Boring Alert | |
Route Slip or Case Flag For Screening | |
Boring Screening Sheet and Screening Sheet Instructions | |
Handwriting Samples, Drs. Brown and Pickens | |
Boring Route Slip | |
Boring Case Flag (DDS Readjudication Needed) | |
Text for Non-class Member Notice | |
Route Slip for Forwarding Non-Class Member Case to FO | |
Text for Notice of Revised Class Membership | |
Boring Case Flag (DDS Readjudication Needed -- Retention Period Note Expired) | |
Text for Appeals Council Remand to DDS Class Member Claim Associated with Current Claim Pending Appeals Council Review | |
Text for Appeals Council Remand to DDS Class Member Claim Pending Appeals Council Review |
ISSUED: February 28, 1994; REVISED: December 19, 1994, July 12, 1995; August 18, 1995; May 15, 1996
I. Purpose
This Temporary Instruction (TI) sets forth procedures for implementing the parties' stipulation and order for settlement approved and filed by the United States District Court for the Southern District of West Virginia on August 17, 1992, in the Boring v. Sullivan class action (see Attachment 1).
Adjudicators throughout the country must be familiar with this TI because of case transfers and because Boring class members who now reside outside of West Virginia must have their cases processed in accordance with the requirements of the stipulation and order.
II. Background
On April 16, 1991, plaintiffs filed a complaint challenging the alleged failure of West Virginia Disability Determination Section (DDS) medical consultants to complete residual functional capacity (RFC) assessments, and naming the Secretary and State officials as parties. Following consideration of defendants' various motions to dismiss and plaintiffs' motion for class certification, a magistrate judge recommended on November 27, 1991, that the motions to dismiss be denied and that the court certify a class. On January 24, 1992, the district court adopted the magistrate judge's recommendation and certified a class (see Part IV. below, for class definition).
Subsequently, the parties engaged in settlement negotiations, and, on August 17, 1992, the district court approved the parties' proposed stipulation and order for settlement. On October 5, 1992, following a public hearing, the district court gave final approval to the proposed settlement.
III. Guiding Principles
Under the Boring stipulation and order for settlement, the Secretary will readjudicate the claims of those persons who: 1) respond to notice informing them of the opportunity for review; and 2) are determined to be class members after screening (see Part V. B. 2. below). The West Virginia DDS will screen for class membership, unless a potential class member claim is pending or stored at OHA. Regardless of the state of the claimant's current residence, the West Virginia DDS will, in most cases, perform the agreed-upon readjudication, irrespective of the administrative level at which the claim was last decided. In readjudicating claims pursuant to the stipulation and order, the DDS will apply the standards applicable to determining RFC, as set forth in titles II and XVI of the Social Security Act, 20 CFR §§ 404 and 416 and Program Operations Manual System provisions in effect at the time of readjudication.
The type of readjudication will be a “redetermination.” A redetermination consists of a de novo reevaluation of the class member's eligibility for benefits based on all evidence in his or her file, including newly obtained evidence, relevant to the period of time at issue in the administrative determination(s) or decision(s) that forms the basis for the claimant's class membership. If the redetermination results in a favorable decision, the adjudicator must also determine whether the class member's eligibility has been continuous through the date of the readjudication, i.e., the current date. The DDS will also assess disability through the current date, if: 1) a class member claim is pending a hearing or is associated with a common-issue subsequent (current) claim that is pending a hearing, and the Administrative Law Judge (ALJ) exercises discretion to dismiss the request for hearing and return the claim(s) to the DDS (see Parts VI. A. and B. below); or 2) a class member claim is pending before the Appeals Council or is associated with a common-issue subsequent (current) claim that is pending before the Appeals Council, and the Appeals Council, under certain circumstances, remands the claim(s) to the DDS (see Parts VI. C. and D. below). Cases readjudicated by the West Virginia DDS will be processed at the reconsideration level regardless of the final level at which the claim was previously decided. Class members who receive adverse readjudication determinations will have full appeal rights, i.e., ALJ hearing, Appeals Council and judicial review.
Other than “waterfall” cases, i.e., cases received on appeal, the primary implementation impact of the Boring settlement on OHA will be the responsibility for screening when a potential class member claim or subsequent (current) claim is pending or stored at OHA. Under the terms of the stipulation and order for settlement, cases will be consolidated for readjudication only at the DDS level. However, the ALJ or the Appeals Council may consolidate a class member claim and a subsequent (current) claim for the purpose of issuing a decision that is fully favorable with respect to the class member claim.
IV. Definition of Class
Subject to the exceptions referred to below, the Boring class consists of individuals:
who had a claim for title II and/or title XVI disability benefits denied at step 4 or 5 of the sequential evaluation at the initial or reconsideration level by the Clarksburg area office of the West Virginia DDS between January 1, 1986, and June 5, 1990, inclusive; and
whose claim file contains an RFC assessment form which bears the signature of either Hugh M. Brown, M.D., or J. Keith Pickens, M.D.
EXCEPTIONS:
A person is not a class member eligible for class relief if he or she
(1) pursued the potential class member claim to the OHA level and received an administrative denial (other than a dismissal) from an ALJ that became final; or
(2) had a primary diagnosis on the SSA-831 of a neoplastic disease; or
(3) had primary and secondary diagnoses on the SSA-831 of a mental impairment(s); or
(4) received a subsequent RFC assessment by a DDS medical consultant other than Drs. Brown or Pickens, either on reconsideration of the potential class member claim or on a subsequent claim which covered the period at issue in the potential class member claim.
A person also is not a class member eligible for relief if the final determination in file contains:
(1) an SSA-4734 prepared by Dr. Pickens which bears the symbol “R” or “r” next to his signature; or
(2) an SSA-4734 completed during the period January 1, 1986, through October 1, 1989, in which the handwriting, and accompanying signature indicates that Drs. Brown or Pickens personally reviewed the evidence and assessed the RFC; or
(3) a white abstract form completed during the period October 1, 1989, through June 5, 1990, which indicates that Drs. Brown or Pickens personally reviewed the evidence and assessed RFC.
V. Determination of Class Membership and Preadjudication Actions
A. Non-OHA Actions
Notification
Based on the foregoing class definition, SSA Central Office identified potential class members by computer run and, in a single mailing on June 2, 1993, sent notices to all potential class members. Individuals had 60 days from the date of receipt of the notice to return a response form to the Office of Disability and International Operations (ODIO), requesting that SSA readjudicate their claims under the terms of the Boring stipulation and order. Notices returned as undeliverable receive no further action. ODIO will forward response forms received more than 65 days after the mailing date to the SSA Boring Coordinator in the Office of the Deputy Commissioner for Programs' Litigation Staff. Litigation Staff will request field offices (FOs) to develop good cause for the untimely reply forms, as necessary.
Alert and Folder Retrieval Process
ODIO will enter information from all response forms into the Civil Action Tracking System (CATS). As appropriate, Litigation Staff will arrange for CATS to generate alerts to ODIO (see Attachment 2 for a sample Boring alert). ODIO will associate the alerts with any ODIO-jurisdiction potential class member claim file(s). ODIO will then coordinate with other processing (PCs), FOs and the Wilkes-Barre Data Operations Center (DOC) to appropriately route the claim files and non-ODIO jurisdiction alerts, so that all appropriate claim files within the Boring timeframes are obtained prior to screening.
Alerts Sent to OHA
ODIO will forward alerts to OHA when a potential class member claim or a current claim is pending or stored at OHA. If the claim is located in a hearing office (HO), ODIO will forward the alert directly to the HO for processing. If the claim is located in OHA Headquarters, ODIO will forward the alert to the Office of Appellate Operations (OAO) at the following address:
5107 Leesburg Pike
One Skyline Tower, Suite 601
Falls Church, VA 22041-3200Folder Reconstruction
After a thorough search not to exceed 120 days, the PC or the Wilkes-Barre DOC will initiate folder reconstruction through the servicing FO. Because the PC, FO and Wilkes-Barre DOC either obtain all appropriate claim files within the Boring timeframes, or arrange for their reconstruction prior to forwarding files for screening, OHA requests for reconstruction should be rare. However, if it becomes necessary for OHA to request reconstruction, the OHA component (the HO or the OAO branch) will return the alert and any accompanying claim file(s) (if the claim file(s) is not needed for adjudication purposes) to Litigation Staff and request that folder reconstruction be initiated. The OAO branch will route requests through the OAO Class Action Coordinator. HO personnel and the OAO Class Action Coordinator will forward requests to Litigation Staff at the following address:
Office of the Deputy Commissioner for Programs, Policy,
Evaluation and Communications
3-K-26 Operations Building
6401 Security Boulevard
Baltimore, MD 21235
ATTN: Boring Screening UnitHO personnel or the OAO branch will identify in the reconstruction request the OHA location of any existing claim file(s) being retained for adjudication purposes, and the date of the claim(s) involved.
B. OHA Actions
Pre-Screening Actions
Current Claim Pending or Stored at OHA Headquarters
As provided in Part V. A. 3. above, if there is a current claim pending or stored at OHA Headquarters, the OAO Class Action Coordinator will receive the alert and related Boring claim file(s). The Coordinator will determine which OHA component has the current claim and forward for screening as follows.
If the claim has been sent to an HO, the Coordinator will forward the alert and the prior claim file(s) to the HO for screening, using Attachment 3 (see Part V. B. 2. b. below if the claim is no longer in the HO when the alert is received).
If the claim is before the Appeals Council, in an OAO branch mini-docket or in an OAO Docket and Files Branch, the Coordinator will forward the alert and the prior claim file(s) to the appropriate OAO branch for screening, using Attachment 3 (see Part V. B. 2. b. below if the claim is no longer in OAO when the alert is received).
If the Coordinator (or the designee) is unable to locate the current claim file within OHA, the Coordinator (or the designee) will broaden the claim file search and arrange for claim file retrieval, alert transfer or claim file reconstruction, as necessary.
NOTE:
The OAO Class Action Coordinator is responsible for controlling and reconciling the disposition of class alerts shipped to OHA for association with pending or stored claims. Because this is a relatively small class, the OHA alert workload will be minimal and a manual accounting should suffice. The Coordinator should maintain a record of all alerts received and the location, if any, to which alerts are transferred. This information will be necessary to do the final class membership reconciliation.
Current Claim Pending in Court
If the OAO Class Action Coordinator receives an alert for a claimant who has a civil action pending, either on the alerted case or on a current or prior claim, the Coordinator will forward the alert and any accompanying claim file(s) to the appropriate OAO Court Case Preparation and Review Branch (CCPRB) for screening, using Attachment 3.
Screening
General Instructions
The screening component will associate the alert and any prior claim file(s) with the claim file(s) in its possession and then complete a screening sheet (see Attachment 4), as follows:
ensure that all appropriate claims denied within the Boring timeframes have been retrieved and considered;
read and follow all instructions on the screening sheet;
check item 2. of the SSA-831-U5 for code 511, indicating that the Clarksburg DDS reviewed the case;
review the handwriting samples at Attachment 5;
sign and date the original screening sheet, place it in the claim file (on the top right side of the file); and
forward a copy of the screening sheet to the OAO Class Action Coordinator at the address in Part V. A. 3. above. (The Coordinator will enter information from the screening sheet onto a database and forward the screening sheet to the Division of Litigation Analysis and Implementation (DLAI) in the Office of Policy, Planning and Evaluation. DLAI will retain a copy of each screening sheet and forward a copy to Litigation Staff.)
If the HO receives an alert only, or an alert associated with a prior claim file(s), and the HO no longer has the current claim file, it will send the alert and any prior claim file(s) to the OAO Class Action Coordinator (see address in Part V. A. 3. above) and advise the Coordinator of the action taken on the current claim and its destination. The Coordinator will determine the current claim file location and, if it is located in OHA Headquarters, will forward the alert and any accompanying prior claim file(s) to the responsible Disability Program Branch for screening, using Attachment 3. If the files are not in OHA, the Coordinator will use Attachment 6 to send the alert and any accompanying prior claim file(s) to the non-OHA location.
If an OAO branch receives an alert only, or an alert associated with a prior claim file(s) and no longer has the current claim file, it will determine the location of the current claim file. If the current claim file is located within OHA, the OAO branch will use Attachment 3 to forward the material to the OHA location. If the files are no longer in OHA, the OAO branch will use Attachment 6 to forward the material to the non-OHA location. The OAO branch will also advise the OAO Class Action Coordinator of its actions.
Screening Instructions if a Civil Action Is Involved
As indicated previously, the CCPRB will screen cases in which a civil action is involved. If the claimant is a class member, the CCPRB will notify the Office of the General Counsel (OGC) attorney having responsibility for the civil action of the fact of class membership. OGC will advise the CCPRB of the action to be taken. However, if the class member claim is not the claim pending in court, i.e., the claim pending in court was filed prior or subsequent to the class member claim, and the claims do not have common issues, the CCPRB will forward the class member claim to the DDS for readjudication, using Attachment 7. The CCPRB must notify the OAO Class Action Coordinator of the transfer to the DDS. If the claimant is not a class member, the CCPRB will proceed in accordance with Part V. B. 3. a. below.
Post-Screening Actions
Non-Class Member Cases
If the screening component determines that the individual is not a class member, the component will:
notify the individual and representative, if any, of non-class membership using Attachment 8;
retain a copy of the notice in the claim file;
send a copy of the notice to:
Suite 404A, 922 Quarrier Street
Charleston, WV 25301hold the claim file(s) for 60 days to allow claimants the opportunity to contest class membership determinations;
if the claimant or class counsel makes a timely review request (within 30 days from the date of receipt of notice), forward the non-class member claim file to the Charleston, West Virginia District Office using the pre-addressed route slip in Attachment 9;
NOTE:
Photocopy any material contained in the prior file that is relevant to the current claim (if any) and place it in the current claim file before shipping the prior file.
if SSA, through OGC, resolves the dispute in the claimant's favor: 1) rescreen the case; 2) send the notice of revised class membership (Attachment 10) to the claimant and representative, if any, and to the class counsel; 3) proceed in accordance with Part VI. below; and 4) notify the OAO Class Action Coordinator at the address in Part V. A. 3. above, for coordination with DLAI, of the revised determination by forwarding a copy of the revised screening sheet; and
if, after the 60-day holding period, the claimant or class counsel does not contest the class membership determination, return the claim file to its storage location if not otherwise needed for adjudication.
Class Member Cases
If the screening component determines that the individual is a class member, it will proceed with processing and adjudication in accordance with the instructions in Part VI. below.
VI. Processing and Adjudication
As indicated previously, the West Virginia DDS will perform the class member readjudications, irrespective of the administrative level at which the claim was last decided. However, when the claimant is a class member and OHA has responsibility for screening because the class member's claim or a subsequent (current) claim is pending or stored at OHA, the following process and adjudication procedures will apply.
A. Class Member Claim Is Associated with Current Claim Pending at Hearing Level
Because the receipt of a subsequent RFC assessment by a DDS medical consultant other than J. Keith Pickens, M.D., or Hugh M. Brown, M.D., is a basis for screen-out (item 11. of the screening sheet), a claimant who filed a subsequent, common-issue claim is unlikely to be a class member. However, for those individuals who may be class members, e.g., Drs. Pickens or Brown prepared the RFC assessment on reconsideration of the subsequent claim, or the claimant alleged a later onset date in the subsequent claim, the following instructions will apply.
Claims Have Common Issues; Hearing Scheduled or Held
In this situation, the appropriate HO action will depend on the ALJ's consideration of the merits and disposition of the current claim.
If the ALJ issues a decision on the current claim, and that decision is fully favorable with respect to the class member claim, the ALJ will:
consolidate the claims;
notify the claimant and representative, if any, that the decision on the current claim also resolves the class member claim; and
forward a copy of the decision, for coordination with DLAI, to the OAO Class Action Coordinator at the address in Part V. A. 3. above.
If the ALJ issues a decision on the current claim that is not fully favorable with respect to the class member claim, or dismisses the request for hearing on the current claim, HO personnel will flag the class member claim (see Attachment 11) for forwarding to the DDS on completion of all OHA actions and expiration of any appeal period.
Claims Have Common Issues; Hearing Not Scheduled
In this situation, the ALJ will dismiss the request for hearing on the current claim and forward both the current and class member claims to the DDS, for a consolidated reopening-type determination (see Part III. above), at the following address:
Disability Determination Section
Suite 200, 1206 Quarrier St.
Charleston, WV 25301.The destination code for the DDS is S55.
EXCEPTIONS:
The ALJ will not dismiss the request for hearing on the current claim when a hearing has not been scheduled, if 1) the claimant has waived his or her right to an in-person hearing and the current claim is ready for an on-the-record decision; 2) the ALJ is otherwise prepared to issue a fully favorable decision on the current claim; 3) the current claim is on remand from the Appeals Council; or 4) the current claim involves terminal illness.
If the ALJ is unable to dismiss the request for hearing on the current claim because an exception applies, and the ALJ proposes to issue a decision that is fully favorable with respect to the class member claim, the ALJ will follow the guidance in Part VI. A. 1. above. If the ALJ issues a decision on the current claim that is not fully favorable with respect to the class member claim, HO personnel will flag the class member claim (see Attachment 11) for forwarding to the DDS on completion of all OHA actions and expiration of any appeal period.
Claims Do Not Have Common Issues
HO personnel will retain and process the current claim separately and forward the class member claim to the DDS for redetermination without delay, using Attachment 7.
B. Class Member Claim Is Pending at the Hearing Level
Hearing Scheduled or Held
As in Part VI. A. 1. above, the appropriate HO action with respect to class relief will depend on the ALJ's disposition of the request for hearing.
If the ALJ issues a decision that is fully favorable, this action provides all class relief and the ALJ will:
notify the claimant and representative, if any, that the decision resolves class relief; and
forward a copy of the decision, for coordination with DLAI, to the OAO Class Action Coordinator at the address in Part V. A. 3. above.
If the ALJ issues a decision that is not fully favorable or dismisses the request for hearing, HO personnel will flag the claim (see Attachment 11) for forwarding to the DDS on completion of all OHA actions and expiration of any appeal period.
Hearing Not Scheduled
The ALJ will dismiss the request for hearing and forward the claim to the DDS for reopening (see Part III. above) at the address in Part VI. A. 2. above.
EXCEPTIONS:
The ALJ will not dismiss the request for hearing when a hearing has not been scheduled, if 1) the claimant has waived his or her right to an in-person hearing and the case is ready for an on-the-record decision; 2) the ALJ is prepared to issue a fully favorable decision; 3) the claim is on remand from the Appeals Council; or 4) the claim involves terminal illness.
If the ALJ is unable to dismiss the request for hearing because an exception applies, and the ALJ proposes to issue a decision that is fully favorable, the ALJ will follow the guidance in Part VI. A. 1. If the ALJ issues a decision that is not fully favorable, HO personnel will flag the claim (see Attachment 11) for forwarding to the DDS on completion of all OHA actions and expiration of any appeal period.
C. Class Member Claim Is Associated with Current Claim Pending at Appeals Council Level
Claims Have Common Issues
Because the receipt of a subsequent RFC assessment by a DDS medical consultant other than J. Keith Pickens, M.D., or Hugh M. Brown, M.D., is a basis for screen-out (item 11. of the screening sheet), a claimant who filed a subsequent, common-issue claim is unlikely to be a class member. However, for those individuals who may be class members, e.g., Drs. Pickens or Brown prepared the RFC assessment on reconsideration of the subsequent claim, or the claimant alleged a later onset date in the subsequent claim, the appropriate Appeals Council action will depend on the Appeals Council's consideration of the merits and disposition of the current claim.
If the Appeals Council issues a decision on the current claim and that decision is fully favorable with respect to the class member claim, the Council will:
consolidate the claims;
notify the claimant and representative, if any, that the decision on the current claim also resolves the class member claim; and
forward a copy of the decision, for coordination with DLAI, to the OAO Class Action Coordinator at the address in Part V. A. 3. above.
If the Appeals Council issues a decision on the current claim and that decision is not fully favorable with respect to the class member claim, OAO personnel will flag the claim for forwarding to the DDS (see Attachment 11) following effectuation and expiration of any appeal period.
If the Appeals Council finds a basis for remand unrelated to the fact of Boring class membership, it will combine the claims and forward them to the DDS at the address in Part VI. A. 2. above for a consolidated reopening-type determination (see Part III. above) (see sample remand language at Attachment 12).
In all other situations, i.e., after consideration of the merits, if the Appeals Council would otherwise dismiss or deny the request for review or issue an unfavorable decision, OAO personnel will combine the claims and forward them to the DDS at the address in Part VI. A. 2. above for redetermination (see Part III. above) through the date of the ALJ's decision on the pending claim (or, if the ALJ dismissed, through the date of reconsideration) (see sample remand language at Attachment 12).
Claims Do Not Have Common Issues
If the class member claim file is not needed for adjudication of the current claim, OAO personnel will forward the class member file to the DDS, using Attachment 7.
If the class member claim file is needed for adjudication of the current claim, OAO personnel will flag the class member claim (see Attachment 11) for forwarding to the DDS on completion of all OHA actions and expiration of any appeal period.
D. Class Member Claim Is Pending at the Appeals Council Level
The Appeals Council's action with respect to class relief will depend on the Council's consideration of the merits of the request for review.
Appeals Council Decides To Issue a Fully Favorable Decision OAO personnel will:
notify the claimant and representative, if any, that the decision resolves class relief; and
forward a copy of the decision, for coordination with DLAI, to the OAO Class Action Coordinator at the address in Part V. A. 3. above.
Appeals Council Decides To Issue a Partially Favorable Decision
OAO personnel will flag the claim for forwarding to the DDS (see Attachment 11) following effectuation and expiration of any appeal period.
Appeals Council Finds a Basis for Remand Unrelated to the Fact of Boring Class Membership
The Council will remand the claim to the DDS at the address in Part VI. A. 2. above, for a reopening-type determination, using Attachment 13.
Appeals Council Would Otherwise Dismiss or Deny the Request for Review or Issue an Unfavorable Decision
The Council will remand the claim to the DDS at the address in Part VI. A. 2. above, for redetermination through the date of the ALJ's decision or, if the ALJ dismissed through the date of reconsideration, using Attachment 13.
E. Class Member Claim Is Stored Pending Appeal
OAO will flag the case (see Attachment 11) for forwarding to the DDS at the expiration of the appeal period.
VII. Case Coding
If the class member claim is pending at the hearing level, and the ALJ: 1) dismisses the request for hearing for the purpose of DDS readjudication of the class member claim; or 2) issues a fully favorable decision, HO personnel will change the hearing type on the claim to a “reopening.” For any other ALJ action on the pending class member claim, the hearing type, as a new request for hearing, will remain unchanged. However, in all situations, to identify class member cases in the Hearing Office Tracking System (HOTS), HO personnel will code “BO” in the “Class Action” field. No special identification codes will be used in the OHA Case Control System (CCS). Additionally, HO personnel will code dismissal cases as “OTDI.” HOTS users will need to bypass the automated case routing capability and manually route dismissal cases through the special case disposition/routing function. Only the systems administrator can access this function. The individual will need to enter the DDS address (see Part VI. A. 2.) and destination code “S55.”
If the class member claim is associated with a current claim pending at the hearing level, and the ALJ: 1) dismisses the request for hearing for the purpose of DDS readjudication because the current claim and class member claim have common issues; or 2) issues a decision on the current claim that is fully favorable with respect to the class member claim, HO personnel will change the hearing type on the current claim to a “reopening.” For any other ALJ action on the current claim, the hearing type, as a new request for hearing, will remain unchanged. However, in all situations, to identify class member cases in HOTS, HO personnel will code “BO” in the “Class Action” field. No special identification codes will be used in the OHA CCS. Additionally, HO personnel will code dismissal cases as “OTDI.” HOTS users will need to bypass the automated case routing capability and manually route dismissal cases through the special case disposition/routing function. Only the systems administrator can access this function. The individual will need to enter the DDS address (see Part VI. A. 2.) and destination code “S55.”
VIII. Inquiries
A. Claimant Inquiries
If OHA receives a written or oral inquiry concerning the Boring case because a claimant either lost the court case reply form or was never notified, OHA will obtain a signed statement with respect to the claimant's intent to pursue class membership. The statement should contain the following:
name, Social Security number and claim number (if any);
specific request for Boring review;
date of request;
address and telephone number; and
name, address and telephone number of representative, if any.
OHA will not delay action on a pending claim to determine the claimant's status under Boring. Rather, OHA will place a copy of the statement in the claim file and forward the original to Litigation Staff at the address in Part V. A. 4. above.
B. OHA Inquiries
Hearing office personnel should direct any questions concerning this instruction to their Regional Office. Regional Office personnel should contact the Division of Field Practices and Procedures in the Office of the Chief Administrative Law Judge at (703) 305-0022.