What is stored within this Zip file package?
There are several folders and documents in the Zip file package. The only file of interest to Experts is the Index.html because it contains the requested downloads. The upper right corner of the Index page also contains links to helpful information.
How do I view the documents I requested?
After extracting the files and saving to your computer, open the Index.html. The Index mirrors the claimant's Exhibit List. Select the Document Name you want to view. The link will take you directly to an image of the document.
What browsers support viewing the documents from the Exhibit List Index page?
All browser versions are supported.
What kind of files are the documents?
The paper documents are stored as TIFF files with the file extension of TIF.
What is TIFF?
TIFF is an acronym for Tag(ged) Image File Format. It is one of the most popular and flexible of the current public domain raster file formats.
What commercial software can I use to view the TIFF documents?
SSA does not endorse any software products. We have listed the software we know about below for your convenience. We encourage you to visit the web pages of the companies that produce them for additional information.
- Microsoft Office Document Imaging included with Microsoft Office
- Imaging for Windows from Kodak
- TIFF Viewer and Plug-in from Black Ice
- AlternaTIFF from Medical Informatics Engineering
- CPC View from Cartesian Products, Inc.
What should I do if I click on a Document Name and no image appears?
For technical support, email ODAR.ERE.Expert.Support@ssa.gov. DO NOT include any Social Security Numbers (SSNs) in the email.
What if I can only view the first page of a multi-page document?
Check that your TIFF viewer supports multi-page TIFF documents. If it does not, you will need to install one on your computer that does. See Getting Started for more details.