Access Claimant's Electronic Requests
Select the link to view and download files from your clients electronic folders.
You will need the following information:

  • The SSN of your client
  • Your text-enabled cell phone
After selecting the link, you will receive a one-time password (SMS text message) at the text-enabled cell phone number you previously provided. This temporary, single-use code is only valid for 10 minutes. After entering the one-time password, you will be able to enter the SSN of your client.

Pick Up Files
It may take up to 48 hours for your files to be ready for download to your computer. You can select the "Pickup Files" link to view the download status of your files.

Track Status of Submissions
Select this link to view the status of files you uploaded to claimants� eFolders within the past 180 days. The status may be:

  • Processing – the upload is still pending and is not yet in the eFolder
  • Sent – the upload has been received and is available in the eFolder
  • Error – the upload failed and you can view the failure reason
  • Contacted – ERE tech support has contacted you about a failed submission

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