Report to Congress on Options for Enhancing the Social Security Card
CHAPTER V - ENHANCED SOCIAL SECURITY CARD PROTOTYPE |
DESIGN Background We were directed by legislation enacted in August 1996 to consider a range of technology and materials in the design of a tamper-resistant Social Security card. The legislation placed no boundaries on the type of tamper-resistant material, security features or other enhancements that could be used to display or store information on the Social Security card. Each of the technologies mentioned in the legislation, and others that bear consideration, offer options for making the Social Security card more secure and tamper-resistant. The legislation also requires the Social Security card to be reliable proof of citizenship or legal resident status. This was interpreted as requiring consideration of techniques or technologies that can link the Social Security card to the card holder, such as including identifying information about the number holder on the card itself, or adding the number holder's picture, fingerprint, biometric identifier or combination of such features in or on the card. The capability of a particular card technology must be considered in terms of the business process in which it will be used. That is, although we have considered card options with varying degrees of technological sophistication, each of the options considered, and many others that are not discussed in this report, are capable of performing the function of the current Social Security card. However, since future uses of the Social Security card are unknown, the prototype Social Security cards developed for and described in this report reflect the capability of different types of cards to meet our current requirements for the Social Security card as well as potential capability to meet future unspecified requirements. Approach to Card Design We focused on card designs that allow the Social Security card to function as it does currently, that is, as a visible record of the SSN assigned to the number holder for the purpose of crediting earnings and paying benefits. Therefore, every prototype option developed is, on its face, similar to the current Social Security card in that it displays the number holder's name and assigned SSN. Since the prototype cards also must serve as reliable proof of citizenship or legal resident status, all of the prototype Social Security cards display a statement indicating the number holder's citizenship or noncitizen status at the time of card issuance. We produced prototype card options that, after accomplishing the basic SSA function, demonstrate a variety of ways of performing additional functions with varying degrees of technological sophistication. The different technological features are intended to demonstrate ways in which the Social Security card could function visually, as it does currently, and in concert with electronic devices that could read and/or verify data encoded on the card itself. These features could allow those who use the Social Security card (e.g., employers) to access data about the number holder that is not displayed on the card but that could be used to guarantee the card bearer's identity. All of the prototype options were developed to include physical security features that make counterfeiting difficult. The electronic features provide counterfeit-resistance and enhance the potential usefulness of the Social Security card for assuring the bearer is the number holder. The electronic features also can be adapted to future uses of the Social Security card that might be developed to enhance our customer service. It also should be noted that rather than developing different colors or appearance features, we used the current Social Security card as the model for the front of all prototype options. This was done to focus attention on card features rather than on colors, logos or artwork. The only change in appearance from the current card (aside from including the citizenship/noncitizen status legends) is removal of the signature line from the front of the card. Space for the number holder's signature has been provided on the reverse of all prototype options, consistent with other plastic card technology standards. Categories of Plastic Card Technology The legislation directs us, in part, to develop a prototype Social Security card that is "made of a durable, tamper-resistant material"and "employs technologies that provide security features." The legislation mentions examples of both materials and technologies but does not specify a particular card design or technology. Considering the wide range of materials and technologies currently used in the production and manufacture of all types of plastic (and other material) cards, we developed a strategy to narrow the options. To facilitate consideration of different kinds of cards, we grouped the various card technologies into three categories. Each category includes card technologies that, while similar in general characteristics, represents a variety of card options that could fulfill the legislative mandate. Rather than developing a card demonstrating each technology within a category, examples of technologies or combinations of technologies within each category were developed. The three categories of card technologies we considered for demonstrating current and future uses of the Social Security card are:
This category includes cards made of plastic, polyester or other durable material. Cards in this category may display information only, or may employ technologies that permit a combination of visible and coded data. The coding technology may involve bar codes, optical storage or other machine readable technologies capable of storing basic text data, pictures, fingerprints, or other biometric data, or a combination of such items. The distinguishing feature of cards in this category is the data is static and there is no potential for loss of data on the card as a result of electrical or magnetic interference, or other degradation, thereby allowing the card and the information on it to be as durable as the current paper Social Security card. We developed four card options representing different technologies within this category.
This category includes technologies employing data stored electronically, on a magnetic stripe, that can be read by a variety of card reading devices. Prototype card options in this category would have an appearance similar to the prototype card options in the category above, but these card options have the added capability of storing basic or enhanced data magnetically. The magnetic stripe optionally could be used in future electronic service delivery applications, or in other non-SSA applications. The distinguishing feature of card prototype options in this category is that the card employs a magnetic stripe in addition to other security and/or tamper-resistance features. We developed two card options within this category.
This category includes card technologies that employ microprocessors to process and/or store information, and to interact with other electronic devices. Card prototype options in this category have an appearance similar to the cards in the first category and also employ a magnetic stripe as in the category above. The distinguishing feature of cards in this category is the microprocessor that could interact with other electronic devices in future SSA or non-SSA applications. We developed one option in this category. The use of any of the technologies mentioned above in connection with the Social Security card must take into consideration the future of the technology itself. That is, a decision to use certain technologies in connection with Social Security cards must recognize that SSNs are assigned for a number holder's lifetime. If the Social Security card relies on a particular technology, that technology, and its successors, will have to be maintained into the future to assure the card's features can be used, when needed. Considering the frequency with which technological change and improvements occur, the lifespan of many of the technologies that fall within the categories mentioned is considerably less than the expected lifespan of most people. Therefore, employing technology to enhance the functionality of the Social Security card could be viewed as a commitment to periodically issuing new, more sophisticated cards to keep up with improvements in technology. The workload and cost implications of issuing new Social Security cards to maintain their technological currency would have to be justified by a demonstrated need for this functionality among the majority of card holders. Card Security Features The current banknote paper Social Security card incorporates security features appropriate to a paper format. The legislation directs us to develop a prototype Social Security card that is counterfeit-resistant and tamper-resistant made of durable, tamper-resistant material, for example plastic or polyester. Although there is no single security technique that is foolproof, there are many techniques that can be used in the construction of plastic cards to meet these requirements. Many card security designs rely on physical features embedded in the card material itself or used in the card construction process. Others rely on combinations of printing and embedded features to make counterfeiting difficult and to make tampering evident. Some anti-tampering techniques are incompatible with others and cannot be used on the same card. We developed prototype card options that demonstrate different applications of card technology, especially for encoding information on the card. These technologies ultimately are better at preventing counterfeiting or tampering than physical security features because information encoded on a card can be encrypted and made unusable to anyone but authorized users. However, since the Social Security card also has to function visually, certain physical security features have been included in each of the prototype options to make card counterfeiting more difficult and to make tampering evident. These features are similar to those used by commercial credit and debit card manufacturers and for secure identity card programs. While most of the card options we developed employ additional features demonstrating various ways to store data on the card itself (and additional security features), every card described in the report uses a basic combination of physical security features to prevent tampering and make the card counterfeit-resistant. Following is a description of the security features that are included on each of the prototype Social Security card options. Four color printing This is a basic card printing process that is used in the preprinting of blank card stock. The four color process refers to printing using the subtractive combination of the three primary colors, yellow, magenta and cyan, together with black as a sustaining color in order to raise the contrast of the print. The four constituent parts of the image are successively printed on top of one another in exact register. Use of four color printing makes counterfeiting more difficult because the card production equipment that is needed to produce cards through this process is expensive and complex. Transparent hologram This is a security feature in which a clear holographic image is bonded to the top surface of the plastic card. This feature complicates counterfeiting and makes tampering evident because both the holographic image itself and how it is registered (i.e., where the image(s) appears on the card surface) create a unique appearance that can be distinguished from copies and if altered will show evidence of tampering. If an attempt is made to remove or alter the holographic topcoat, tampering will be evident without the need of special equipment. (Note: The transparent hologram used on the prototype Social Security card options demonstrates this capability. An SSA-unique holographic image would be created for actual production.) Miniprinting/Microprinting This is a printing technology used to produce very small (miniprinting) and microscopic (microprinting) fonts. (Miniprinting can be seen with the naked eye, microprinting can be seen only under magnification.) Miniprinting and microprinting often are combined with other artwork and printing effects on the card surface. Both techniques require sophisticated, expensive printing equipment, making forgery costly and difficult. Accurate reproduction of miniprinting/microprinting cannot be accomplished today by photocopying or by commercially available color photography or color scanners. Microprinting is used on the current Social Security card and on U.S. currency. Ultraviolet ink This is a printing technology used to print an image on the card surface that is visible only under ultraviolet light. When properly exposed, the hidden image can be used to verify card authenticity. Forgery is difficult because the special inks used to produce the image in the card surface are difficult to obtain, and in some cases, available only to government agencies or other secure users. In addition to physical security features used in the construction and printing of plastic cards, special fibers or other material (known as taggants) can be embedded in the card's plastic material to make it unique and even more difficult to counterfeit. Also, material other than plastic can be used for some card applications to make cards more flexible, wear-resistant and to increase durability. Such features, some of which would be invisible, were not used in the prototype Social Security card options. However, additional security features would be selected in addition to the security features described above if specifications are developed for a new Social Security card. Linking the Number Holder to the Social Security Card We have interpreted the legislation as requiring us to consider technological enhancements to the Social Security card that could link the card to the assigned number holder so the card could fulfill the legislative requirement that it be reliable proof of citizenship/legal resident status. The only way the Social Security card can, with certainty, assure that the bearer of the card is the assigned number holder is if the number holder's identifying information, picture, fingerprint, or biometric identifier is on the card itself. Then, someone needing assurance the card bearer is the assigned number holder could perform a visual comparison with the number holder's picture or identifying information, or an electronic comparison to a biometric identifier stored on the Social Security card. To meet this requirement of the legislation, we developed several prototype card options that display the number holder's picture or are capable of storing information such as a biometric identifier. Current Social Security cards do not provide this functionality and the issuance process does not include taking the number holder's picture or capturing identifying data to be included on the card, visually or electronically. To properly assess the total cost and workload implications of prototype Social Security cards that could be used with number holder identification features, it is necessary to understand the process needed to capture pictures or biometric readings in the course of issuing Social Security cards. We developed hypothetical business processes involving capturing either the number holder's picture or a biometric identifier and then developed estimates of the cost of the typical kinds of equipment needed to perform the various functions associated with each option (e.g., digital image cameras, biometric reading devices, card readers, etc.). Assumptions were made about the changes in our current card issuance business process that would be needed to implement either of these options in connection with Social Security card issuance. This was not intended to be an exhaustive cost-benefit analysis of all of the picture or biometric technologies currently available for this purpose. Rather, its main purpose was to demonstrate that while the cost of adding pictures or data strips (capable of storing the biometric information) to the Social Security card may result in only minor increases in the cost of the card itself, the total cost of issuing Social Security cards is much greater when personal information such as a picture or biometric reading must be obtained from the number holder and included on the card. Following are the business process assumptions we used to determine the added cost and workload impact of including the number holder's picture or a biometric identifier on the Social Security card. Including the number holder's picture on the Social Security card Including the number holder's picture on the Social Security card would require a business process that is similar to other applications in which a picture is displayed on a plastic card, such as a drivers license or an identification card. Generally, we are assuming a process in which applicants for original SSNs, or those needing replacement Social Security cards and a new picture, will be photographed in an SSA office using state-of-the-art digital photography equipment. The picture data would be processed electronically with other information needed to issue a card. The data would be routed to our central processing facilities and ultimately to a Social Security card production facility, either owned by or under contract to SSA. Social Security cards with the number holder's picture would be mailed from the production facility to the card holder as they are today. In addition to the time it would add to the issuance process in FOs, implementing a process to capture the number holder's picture would require us to:
For the purposes of this report, we estimated the nominal cost of a prototype Social Security card bearing the number holder's picture, the cost of buying equipment for SSA facilities, and the additional cost in terms of the time added to the current issuance process to capture the picture in an SSA environment. Training, facilities, systems changes, and other related costs would, in a complete assessment of this option, need to be added to these cost estimates to estimate the total cost of implementing a Social Security card bearing the number holder's picture. Including a biometric identifier on the Social Security card Biometric identification systems rely on the examination of permanent physiological traits or physical human characteristics such as fingerprints, voice patterns, retinal patterns, etc. Biometric systems use sensors that "read" the physical characteristic, convert it to a digital pattern, and compare it to stored patterns for identification. Whether someone places a finger or hand on a reading device, or a device that captures another physical characteristic, a positive identification can be made of the physical trait. Biometric characteristics are unique to each person, making biometric identity systems virtually foolproof when used properly. Biometric identification is in use in a wide variety of settings, including many State governments that currently use or are planning to use it for positive identification of public assistance clients or in connection with licensing. While the use of biometric identification is increasing, it is not universally accepted in our society; any decision to employ this technology in connection with the Social Security card would likely generate public debate of this option. However, it is a realistic method of assuring the card bearer is the assigned number holder and offers the possibility of allowing third parties (e.g., employers) to use electronic devices to identify a Social Security card bearer (by comparing a "live" reading to the data on the card) without needing to contact us. In order to assess the implications of using biometrics in an SSA environment, we chose fingerprint geometry as an example of a biometric technology that could be used to associate the Social Security card to the card bearer. Other biometric identification techniques also could be used. Including a biometric identifier on the Social Security card would result in a business process similar to what many States are implementing for identifying public assistance clients using their fingerprints. Generally, we are assuming a process in which the fingerprint of applicants for new Social Security cards, or those seeking a replacement card, would be "read" by a state-of-the-art fingerprint imaging device located in SSA offices. The fingerprint data would be routed in the same manner as described for picture data. Social Security cards with the number holder's biometric identifier stored on the card would be mailed from the production facility to the card holder, as they are today. In addition to the time this would add to the SSN interview, implementing biometric identification of number holders would require us to
A central SSA file of fingerprint data (or pictures) for the entire number holder population also would require a high level of physical security to ensure electronic information was not tampered with or misused in any way. Like adding the number holder's picture to the Social Security card, these activities would add considerable cost to issuing cards when compared to the current process. For this report, we estimated the nominal cost of prototype Social Security cards that could store a biometric identifier, the cost of equipment needed for SSA facilities, and the additional cost in terms of time added to the current card issuance process to capture the biometric identifier in an SSA environment. As stated in connection with adding a picture to the Social Security card, training, facilities, related costs, and systems modification costs would need to be added to these cost estimates to understand the total cost of implementing a card containing a biometric identifier. Issuance Process For Enhanced Social Security Cards The Social Security card issuance process, as well as many related processes and systems, would be changed by adding citizenship or noncitizen status information, the number holder's picture, or personal biometric information to the Social Security card. The collection, storage and display of this information on the card would make issuing cards more costly for us and more complicated for the public. Among the changes that would be needed in the Social Security card issuance process are:
The cost analysis section of this chapter, beginning on page 43 provides a discussion of the cost of the current card issuance process and the added costs to issue an enhanced Social Security card as part of the evaluation of the cost and workload implications of issuing a new card to all living number holders. The additional cost of including the number holder's picture or biometric identifier on the card is also discussed in this section.
General This section describes the seven card options we developed in response to the legislative mandate to develop a prototype Social Security card that is tamper-resistant and counterfeit-resistant. The description of each card option contains the following information
We did not redesign the appearance of the Social Security card. The artwork and colors of the current card have been reproduced on the front of each of the prototype cards. A facsimile of each prototype card option can be found after page 42. Card Descriptions Following are descriptions of the prototype Social Security cards:
Option 1--Flexible Plastic Social Security Card
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{6} ISO/IEC is the International Standards Organization/International Electrotechnical Organization. {7} A "Yes/No" entry indicates the card could be used to verify the identity of the card bearer, depending on how the card's features are used. {8} A "Yes/No" entry indicates the card's impact on the SSN process will depend on how the card's features are used. |