Annual Statistical Supplement, 2004
SSA Service Delivery
Item | 1999 | 2000 | 2001 | 2002 | 2003 |
---|---|---|---|---|---|
Accuracy rates (percent) | |||||
OASI payments | |||||
Index of dollar accuracy | 99.6 | 99.6 | 99.9 | a | a |
Payment review/stewardship results | |||||
Excess payments | 99.8 | 99.9 | 99.9 | 99.9 | 99.9 |
Underpayments | 99.9 | 99.9 | 99.8 | 99.9 | 99.9 |
SSI payments b | |||||
Index of dollar accuracy c | 94.2 | 94 | 91.4 | a | a |
Payment review/stewardship results d | |||||
Excess payments | 94.3 | 94.7 | 93.3 | 93.4 | 93.9 |
Underpayments | 98.3 | 98.6 | 98.8 | 98.6 | 98.8 |
Disability Insurance benefits e | |||||
Initial claims | 94.3 | 94.2 | 93.9 | 94.2 | 93.3 |
Allowances | 96.5 | 97 | 96.8 | 97.1 | 96.6 |
Denials | 93 | 92.4 | 92 | 92.4 | 91.5 |
Reconsideration | 92.3 | 92.2 | 91 | 90.5 | 90.9 |
Reversals of denials | 96 | 96.9 | 96.8 | 95.9 | 96.6 |
Affirmations of denials | 91.6 | 91.3 | 89.9 | 89.4 | 89.9 |
National 800 number network (1-800-772-1213) | |||||
Number of calls received (millions) | 78.7 | 76.3 | 74.8 | 62.3 | 64.0 |
Average time calls answered (minutes) | 2.0 | 2.5 | 2.8 | 4.7 | 3.8 |
SOURCE: Social Security Administration, Office of Finance, Assessment and Management, Office of Central Operations. | |||||
a. OASDI and SSI Index of Dollar Accuracy Reviews were terminated in 2003. | |||||
b. Excludes determinations of disability. | |||||
c. Prior to fiscal year 1999, percentages exclude errors of less than $5. Any payments to ineligible beneficiaries are included regardless of the dollar amount of the error. | |||||
d. Beginning with fiscal year 2000, the SSI payment review/stewardship results are reported as the percentage of payments free of preventable error. | |||||
e. Represents cases free of decisional and documentation errors. | |||||
CONTACT: Bob Marks (410) 965-4527 or John Hebert (410) 965-3915. |