Annual Statistical Supplement, 2015
Program Provisions and SSA Administrative Data
SSA Administrative Data
Service Delivery
Item | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 |
---|---|---|---|---|---|---|---|---|
Accuracy rates (percent) | ||||||||
OASI payments | ||||||||
Payment review/stewardship results | ||||||||
Excess payments | 99.9 | 99.8 | 99.8 | 99.7 | 99.9 | 99.9 | 99.8 | 99.5 |
Underpayments | 99.9 | 99.9 | 99.9 | 99.9 | 99.9 | 99.9 | 99.9 | 99.9 |
SSI payments | ||||||||
Payment review/stewardship results | ||||||||
Excess payments | 90.9 | 89.7 | 91.6 | 93.3 | 92.7 | 93.7 | 92.4 | 93.0 |
Underpayments | 98.5 | 98.3 | 98.4 | 97.6 | 98.2 | 98.2 | 98.3 | 98.5 |
Disability Insurance benefits a | ||||||||
Initial claims | 93.8 | 94.4 | 94.9 | 96.8 | 95.5 | 96.3 | 96.0 | 95.8 |
Allowances | 96.5 | 97.7 | 98.0 | 98.6 | 98.5 | 98.2 | 97.6 | 97.8 |
Denials | 92.3 | 92.5 | 93.0 | 95.9 | 94.0 | 95.4 | 95.2 | 94.9 |
Reconsideration of denials | 91.9 | 92.1 | 94.3 | 95.9 | 95.3 | 95.1 | 95.3 | 94.7 |
Reversals | 97.5 | 97.8 | 97.9 | 98.3 | 97.9 | 98.4 | 97.3 | 97.0 |
Affirmations | 91.0 | 91.2 | 93.7 | 95.6 | 94.9 | 94.6 | 95.0 | 94.4 |
National 800 number network (1-800-772-1213) b | ||||||||
Network calls received (millions) | 79.9 | 82.6 | 85.8 | 82.2 | 76.8 | 79.0 | 84.7 | 81.0 |
Average wait for live agent service (minutes) | 4.2 | 5.4 | 4.1 | 3.4 | 3.0 | 4.9 | 10.3 | 22.1 |
SOURCES: Social Security Administration, Office of Quality Performance and Office of Central Operations, Office of Telephone Services. | ||||||||
a. Represents cases free of decisional and documentation errors. | ||||||||
b. Data for 2007 may not match those in previous editions of this table because of the introduction in 2008 of new measurements of call volume and processing time. | ||||||||
CONTACT: Shane Rossman (410) 965-1692, Roy Harper (410) 966-5997, or statistics@ssa.gov. |