Annual Statistical Supplement, 2019
Program Provisions and SSA Administrative Data
SSA Administrative Data
Offices and Staff
| Office | Number |
|---|---|
| Headquarters (Baltimore, Maryland) | 1 |
| Regional offices a | 10 |
| Area Offices | 51 |
| Field offices b | 1,241 |
| Level 1 | 637 |
| Level 2 | 556 |
| Resident stations | 35 |
| Social Security Card Centers c | 13 |
| Teleservice centers | 23 |
| Program service centers d | 6 |
| Data operations center e | 1 |
| Office of Hearings Operations | |
| Headquarters (Falls Church, Virginia) | 1 |
| Regional offices f | 11 |
| Hearing offices | 164 |
| Satellite hearing offices | 2 |
| National hearing centers g | 6 |
| Satellite national hearing center offices g | 3 |
| National case assistance centers g | 4 |
| Satellite national case assistance center offices g | 1 |
| Permanent remote sites | 171 |
| SOURCES: Social Security Administration, Office of Public Service and Operations Support's database and Office of Hearings Operations' Case Control System. | |
| NOTE: Satellite offices are counted separately; that is, they are not included in the hearing office, national hearing center, or national case assistance center counts. | |
| a. Regional offices are located in Boston, Massachusetts; New York, New York; Philadelphia, Pennsylvania; Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Kansas City, Missouri; Denver, Colorado; San Francisco, California; and Seattle, Washington. | |
| b. Field offices are designated as level 1, level 2, or resident stations depending on the characteristics of the facility, service area, and other conditions. | |
| c. Social Security Card Centers are located in Queens, New York; Brooklyn, New York; Bronx, New York; Manhattan, New York; Philadelphia, Pennsylvania; Orlando, Florida; Minneapolis, Minnesota; North Phoenix, Arizona; Downtown Phoenix, Arizona; Las Vegas, Nevada; El Cajon, California; San Diego, California; National City, California; and Sacramento, California. | |
| d. Program service centers are located in Jamaica, New York; Philadelphia, Pennsylvania; Birmingham, Alabama; Chicago, Illinois; Kansas City, Missouri; and Richmond, California. | |
| e. The data operations center is located in Wilkes-Barre, Pennsylvania. | |
| f. Includes the central office of the national hearing centers/national case assistance centers. See footnote g. | |
| g. The national centers are part of the Social Security Administration's strategy to address the historic hearings backlogs and reduce case processing time by increasing adjudicatory capacity and efficiency with a focus on the electronic hearing process. | |
| CONTACT: (410) 965-0090 or statistics@ssa.gov. | |
| Characteristic | All grade levels | GS 1–4 | GS 5–8 | GS 9–12 | GS 13–15 | SES |
|---|---|---|---|---|---|---|
| Number | ||||||
| Total a | b 61,181 | 137 | 14,777 | 33,738 | 10,506 | 139 |
| Percentage of total | ||||||
| Women | 64.6 | 54.0 | 67.2 | 67.6 | 55.9 | 46.8 |
| Minorities | 54.5 | 48.2 | 63.3 | 56.2 | 42.6 | 36.0 |
| Black | 30.0 | 31.4 | 39.3 | 28.9 | 23.8 | 22.3 |
| Hispanic | 15.6 | 8.8 | 16.4 | 18.0 | 9.0 | 5.0 |
| Asian/Pacific Islander | 7.0 | 4.4 | 5.4 | 7.5 | 8.4 | 7.2 |
| American Indian/Alaska Native | 1.3 | 0.7 | 1.3 | 1.4 | 1.2 | 1.4 |
| Employees with targeted disabilities | 3.6 | 19.7 | 5.9 | 3.0 | 2.1 | 0.7 |
| SOURCE: Social Security Administration's Human Resources Management Information System. | ||||||
| NOTES: Totals do not necessarily equal the sum of rounded components. | ||||||
| GS = General Schedule; SES = Senior Executive Service. | ||||||
| a. Includes all full-time and part-time permanent employees. | ||||||
| b. Includes 1,884 permanent agency employees in the 7 pay plans that are not part of the GS or SES classifications. | ||||||
| CONTACT: Milton C. McGaskey (410) 965-0739 or statistics@ssa.gov. | ||||||
| Year | Full-time permanent staff a | Total work years b |
|---|---|---|
| 1995 | 62,504 | 67,063 |
| 1996 | 62,133 | 66,726 |
| 1997 | 61,224 | 69,378 |
| 1998 | 59,943 | 67,210 |
| 1999 | 59,752 | 66,459 |
| 2000 | 60,434 | 65,521 |
| 2001 | 61,490 | 65,562 |
| 2002 | 61,914 | 65,742 |
| 2003 | 63,569 | 65,343 |
| 2004 | 63,186 | c 66,154 |
| 2005 | 63,696 | d 68,026 |
| 2006 | 61,692 | 66,878 |
| 2007 | 60,206 | 63,939 |
| 2008 | 61,920 | 64,358 |
| 2009 | 65,203 | 67,170 |
| 2010 | 67,548 | 70,758 |
| 2011 | 64,744 | 69,936 |
| 2012 | 62,943 | 67,208 |
| 2013 | 59,823 | 64,601 |
| 2014 | 62,956 | 64,006 |
| 2015 | 63,466 | 67,004 |
| 2016 | 62,685 | 65,798 |
| 2017 | 61,250 | 63,957 |
| 2018 | 61,011 | 64,095 |
| 2019 | 60,450 | 64,576 |
| SOURCE: Social Security Administration's Payroll Reports. | ||
| a. On duty at end of fiscal year; includes seasonal employees. | ||
| b. Includes full-time, part-time, and temporary employees; employees in special programs; and overtime hours worked. | ||
| c. Includes 178 work years for activities related to Medicare Modernization Act. | ||
| d. Includes 1,962 work years for Medicare Modernization Act. | ||
| CONTACT: (410) 965-0090 or statistics@ssa.gov. | ||