Annual Statistical Supplement, 2023
Program Provisions and SSA Administrative Data
SSA Resources and Operations
Offices and Staff
| Office | Number |
|---|---|
| Headquarters (Baltimore, Maryland) | 1 |
| Regional offices a | 10 |
| Area Offices | 51 |
| Field offices b | 1,232 |
| Level 1 | 639 |
| Level 2 | 550 |
| Resident stations | 36 |
| Social Security Card Centers c | 7 |
| Teleservice centers | 24 |
| Program service centers d | 8 |
| Data operations center e | 1 |
| Office of Hearings Operations | |
| Headquarters (Falls Church, Virginia) | 1 |
| Regional offices f | 10 |
| Hearing offices | 162 |
| Satellite hearing offices | 5 |
| National hearing centers g | 5 |
| National case assistance centers g | 5 |
| Permanent remote sites | 168 |
| SOURCES: Social Security Administration, Office of Public Service and Operations Support and Office of Hearings Operations. | |
| NOTE: Satellite offices are counted separately; that is, they are not included in the hearing office, national hearing center, or national case assistance center counts. | |
| a. Regional offices are located in Boston, Massachusetts; New York, New York; Philadelphia, Pennsylvania; Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Kansas City, Missouri; Denver, Colorado; San Francisco, California; and Seattle, Washington. | |
| b. Field offices are designated as level 1, level 2, or resident stations depending on the characteristics of the facility, service area, and other conditions. | |
| c. Social Security Card Centers are located in Queens, New York; Brooklyn, New York; Bronx, New York; Manhattan, New York; Philadelphia, Pennsylvania; Orlando, Florida; and Minneapolis, Minnesota. | |
| d. Single program service centers are located in Jamaica, New York; Philadelphia, Pennsylvania; Birmingham, Alabama; Chicago, Illinois; Kansas City, Missouri; and Richmond, California. Two additional centers are located at SSA headquarters in Baltimore, Maryland. | |
| e. The data operations center is located in Wilkes-Barre, Pennsylvania. | |
| f. Includes the central office of the national hearing centers/national case assistance centers. See footnote g. | |
| g. The national centers are part of SSA's strategy to address the historic hearings backlogs and reduce case processing time by increasing adjudicatory capacity and efficiency with a focus on the electronic hearing process. | |
| CONTACT: statistics@ssa.gov. | |
| Characteristic | All grade levels | GS 1–4 | GS 5–8 | GS 9–12 | GS 13–15 | SES |
|---|---|---|---|---|---|---|
| Number | ||||||
| Total a | b 57,312 | 77 | 13,600 | 31,672 | 10,381 | 158 |
| Percentage of total | ||||||
| Women | 64.6 | 49.4 | 69.9 | 66.5 | 55.7 | 42.4 |
| Minorities | 55.2 | 48.1 | 64.3 | 56.6 | 44.4 | 32.9 |
| Black | 30.2 | 26.0 | 41.0 | 28.7 | 23.6 | 19.0 |
| Hispanic | 15.9 | 15.6 | 16.4 | 18.3 | 9.7 | 5.7 |
| Asian/Pacific Islander | 7.8 | 6.5 | 5.4 | 8.3 | 9.9 | 7.0 |
| American Indian/Alaska Native | 1.3 | 0.0 | 1.4 | 1.3 | 1.0 | 1.3 |
| Employees with targeted disabilities | 3.6 | 23.4 | 5.5 | 3.3 | 2.0 | 0.6 |
| SOURCE: Social Security Administration's Human Resources Management Information System. | ||||||
| NOTES: Totals do not necessarily equal the sum of rounded components. | ||||||
| GS = General Schedule; SES = Senior Executive Service. | ||||||
| a. Includes all full-time and part-time permanent employees. | ||||||
| b. Includes 1,424 permanent agency employees in the 7 pay plans that are not part of the GS or SES classifications. | ||||||
| CONTACT: Milton C. McGaskey at milton.mcgaskey@ssa.gov or statistics@ssa.gov. | ||||||
| Year | Full-time permanent staff a | Total work years b |
|---|---|---|
| 1995 | 62,504 | 67,063 |
| 1996 | 62,133 | 66,726 |
| 1997 | 61,224 | 69,378 |
| 1998 | 59,943 | 67,210 |
| 1999 | 59,752 | 66,459 |
| 2000 | 60,434 | 65,521 |
| 2001 | 61,490 | 65,562 |
| 2002 | 61,914 | 65,742 |
| 2003 | 63,569 | 65,343 |
| 2004 | 63,186 | c 66,154 |
| 2005 | 63,696 | d 68,026 |
| 2006 | 61,692 | 66,878 |
| 2007 | 60,206 | 63,939 |
| 2008 | 61,920 | 64,358 |
| 2009 | 65,203 | 67,170 |
| 2010 | 67,548 | 70,758 |
| 2011 | 64,744 | 69,936 |
| 2012 | 62,943 | 67,208 |
| 2013 | 59,823 | 64,601 |
| 2014 | 62,956 | 64,006 |
| 2015 | 63,466 | 67,004 |
| 2016 | 62,685 | 65,798 |
| 2017 | 61,250 | 63,957 |
| 2018 | 61,011 | 64,095 |
| 2019 | 60,450 | 64,576 |
| 2020 | 60,364 | 62,291 |
| 2021 | 58,952 | 61,830 |
| 2022 | 56,907 | 60,570 |
| 2023 | 60,026 | 61,771 |
| SOURCE: Social Security Administration's Payroll Reports. | ||
| a. On duty at end of fiscal year; includes seasonal employees. | ||
| b. Includes full-time, part-time, and temporary employees; employees in special programs; and overtime hours worked. | ||
| c. Includes 178 work years for activities related to Medicare Modernization Act. | ||
| d. Includes 1,962 work years for Medicare Modernization Act. | ||
| CONTACT: statistics@ssa.gov. | ||