Skip to main content
U.S. flag

An official website of the United States government

Processing time for Retirement, Survivor, and Medicare benefits

Each year, we typically sign up over 6 million new customers for the Retirement, Survivor, and Medicare programs. We're committed to ensuring that our customers get their payments or coverage promptly.

Performance at a glance

Fiscal year to date (through the last completed month)

Percentage of people receiving benefits on time or within 2 weeks of applying

By fiscal year and monthly

Remote Media URL

This chart shows the percentage of on-time receipt of Retirement, Survivor and Medicare benefits, by fiscal year and month. The current fiscal year data includes results through the last completed month.

By local field office

Remote Media URL

This map shows fiscal year to date performance on Retirement, Survivor and Medicare enrollment timeliness for each of our more than 1,200 local field offices.

Benefit claims received and completed

By fiscal year and monthly

Remote Media URL

This chart shows the number of Retirement, Survivor, and Medicare claims we received and completed, by fiscal year and month. The current fiscal year data includes results through the last completed month.

Benefit claims pending

By fiscal year and monthly

Remote Media URL

This chart shows the number of Retirement, Survivor, and Medicare claims pending, by fiscal year and month. The current fiscal year data includes results through the last completed month.

Percentage of benefit claim appointments scheduled within 28 days

By fiscal year and monthly

Remote Media URL

This chart shows the percentage of people that scheduled a Retirement, Survivor, or Medicare claims appointment within 28 days either by phone or in person, by fiscal year and month. The current fiscal year data includes results through the last completed month.

Percentage of claims filed online

By fiscal year and monthly

Remote Media URL

This chart shows the percentage of people that filed a Retirement, Survivor, or Medicare claim online, by fiscal year and month. The current fiscal year data includes results through the last completed month.

Last updated on March 21, 2025