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Processing time for benefits

Each year, we typically sign up over 6 million new customers for the Retirement, Survivor, and Medicare programs. We're committed to ensuring that our customers get their payments or coverage promptly.

Percentage of people receiving benefits on time or within 2 weeks of applying

By fiscal year and monthly

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This chart shows the percentage of on-time receipt of benefit, by fiscal year or month. The current fiscal year data includes results through the last completed month. The percentage enrolled timely differs from the average time it takes to complete a Retirement, Survivor, or Medicare application and does not include Disability Insurance or Supplemental Security Income applications. Those programs have separate, longer application processes. 

By local field office

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This map shows fiscal year to date performance on enrollment timeliness for each of our more than 1,200 local field offices.

Last updated on January 7, 2025