Division of Administrative Payment Services Vendor Payment Center

Vendor Information

The term "vendor" refers to any business or individual who provides goods and/or services to the Social Security Administration.

The Division of Administrative Payment Services (DAPS) is a component within the Office of Travel and Administrative Payment Services (OTAPS). DAPS' mission is to review and process vendor payments in a timely and accurate manner in accordance with federal laws and regulations.

The Debt Collection Improvement Act of 1996 requires that any vendor entering into a contract or order with the Federal Government on or after July 26, 1996 should enroll in direct deposit to receive payments. In addition, effective February 22, 2011, CFR 31 Part 208.3 requires that all Federal payments issued by an agency be through electronic funds transfer (EFT). This requirement does not apply to payments under the Internal Revenue Code of 1986. For additional information regarding direct deposit please visit Sign Up for Vendor Direct Deposit NOTE: The information on this site pertains to VENDORS ONLY. If you are receiving Social Security retirement, disability, or supplemental security income payments, please refer to SSA’s Update Direct Deposit page for instructions.

Please note: When contractually required, vendors must register in the System for Award Management (SAM) to obtain a Unique Entity Identifier (UEI) to conduct business with the federal government. For information regarding SAM, please visit the SAM website at https://www.sam.gov/SAM/.

Vendors can contact DAPS regarding payment inquiries through email or by using the Financial Interactive Voice Response (FIVR) System. FIVR is an automated self-service telephone system available 24 hours a day, which allows direct electronic access to administrative payment information. Vendors providing goods and/or services to SSA may obtain the most current payment processing activity through FIVR. For more information, visit our Customer Service page.

If you have questions or concerns, please contact our Customer Service Team, preferably by email at payment.inquiries@ssa.gov, or call (410) 965-0607 to leave a voicemail message. Our customer service representatives will respond to voicemail messages Monday through Friday between 8:00 a.m. until 4:30 p.m. ET.